icare's claims management service model
Details about the icare claims management service model introduced in January 2018...
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Workers insurance claims portal FAQs
Here you'll find a selection of FAQs about the workers insurance claims portal...
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Complaints
The claims journey can be both complex and challenging for employers. Discussing concerns as they develop can stop issues from escalating...
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Claims Service Provider support
How your Claims Service Provider can support you as your injured worker recovers from a psychological workplace injury...
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Other claims stakeholders
There are multiple claim stakeholders involved in a workers compensation claim, each have different roles to play to assist the person recover from their injury and return to work...
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The claims journey
While no mental health claim is the same, there are some common milestones for all claims journey...
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Employer's role
In New South Wales, employers have an important role in supporting the recovery of their worker following a workplace injury or illness...
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Liability decisions for mental health claims
All claims that proceed beyond the provisional liability phase must proceed to a liability decision, in accordance with legislation and guidelines from the State Insurance Regulator Authority (SIRA)...
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Actions that flow from investigations: How does the claims service provider use this information?
The investigations used on claims can assist claims service providers to make sound decisions on liability, treatment and provide updated clinical opinions on your worker's injury and recovery...
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Work injury damages
Work injury damages (WID) are a type of settlement to resolve a claim in circumstances where an employer's negligence has contributed to the causation of a workplace injury...
