Industry resources and tools

Female in hi vis talking to a male colleague with a coffee.

Reopening for business, in a safe way

As we commence our recovery from the impacts of COVID-19 many NSW businesses are coming out of hibernation or ramping back up again.

In particular, businesses directly impacted by social distancing measures in industries such as hospitality and retail, are now beginning to prepare themselves for a safe return to work.  

As we are faced with a very different work environment and new ways of working, it’s important for businesses to focus on what steps they can take to bring both their employees and customers back on board safely. 

Get back to business with the help of icare.

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A woman smiling at the camera handing back change in a garden centre.

Reducing the impact of customer aggression

In particular, businesses directly impacted by social distancing measures in industries such as hospitality and retail, are now beginning to prepare themselves for a safe return to work. 

icare, in conjunction with Griffith University, have developed the Respect & Resilience Program which provides knowledge and awareness to help minimise the impact of customer aggression on employees during the COVID-19 crisis and beyond.

Find out more


Industry insights tool

The workers insurance industry insights tool helps NSW businesses to better understand the workplace safety risks and workers compensation performance of their industries. This data visualisation tool allows you to explore icare’s 2017–18 claims and business data broken down by industry and sub-industry.

View data for your industry



Social Connections Toolkit

A comprehensive guide we've developed to help you understand and initiate positive social connections in your workplace.

Getting started — read, watch, download