Reducing the impact of customer aggression during COVID-19

Learn how to de-escalate stressful situations and how to recover when staff are impacted by aggressive customers.

A woman smiling at the camera handing back change in a garden centre.
icare, in conjunction with Griffith University have developed the Respect & Resilience Program which provides knowledge and awareness to help minimise the impact of customer aggression on employees during the COVID-19 crisis and beyond.

Respect & Resilience webinar for essential workers

Managing customer aggression in the context of COVID-19. Facilitated by Melanie Davis and Dr Samantha Ferguson from RISE Research Group, Griffith University and hosted by Sara Kahlau Group Executive Customer and Community, icare.

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“I found the webinar very informative and a great tool that will assist in the current COVID-19 environment.”
Glen Warner Business Development Manager, Australian Mutual Bank

Five quick tips for getting your customer on side

Here are 5 tips you can use at work to help make your customer interactions a pleasant and friendly experience.