I need help with workers compensation
Knowledge articles, tools and guides to help you better manage claims and support injured workers return to work.
NSW employers have a number of rights and obligations under workers compensation laws. This article lists these responsibilities including to have a workers insurance policy and support injured workers to return to sustainable work.Read more
Making a workers compensation claim
When it comes to making a workers insurance claim there are some step you must take to ensure the process goes smoothly for you and your injured worker.
Here's a breakdown of what to do and what to expect when your employee is injured.
Follow the three steps to make a workers compensation claim.
They outline exactly what you need to do as an employer when making a claim.
Things you must do as an employer
Notify us of an injury or make a claim
Find out about how to notify of an injury or make a claim including the steps to take and what to do next. This article explains what to do in the first 48 hours of becoming aware of a work-related injury or illness. EML is the claims service provider under icare’s workers insurance scheme.
Make a workers insurance claim
Manage payments to your employees
Employers have an important role in maintaining contact with a worker receiving compensation and ensuring they continue to get paid. This article explains what the insurer will pay, your role in paying an injured worker and calculating pre-injury average weekly earnings (PIAWE).
Create a return to work program
NSW employers are required to have an up-to-date return to work program in place to respond to work-related injury or illness.
Help injured workers recover
Helping employees return to work
There are a range of programs and resources to help employees recover and return to work, including some that may be used to find alternative employment if you are unable to find suitable employment. This article outlines number of programs are available through SIRA, JobCover and other workplace rehabilitation providers.
Working with a treating doctor
General practitioners and treating doctors play an important role in helping injured workers recover and return to work. This article provides tips to help you communicate and work effectively with your treating doctor to get better outcomes, and some of the ways that icare can help.
Managing psychological injuries at work
Taking a supportive approach to workers who claim psychological injury is the best way forward. This article examines ways to respond to a psychological injury claim, provisional liability, reasonable excuse and the importance of providing support for injured workers.
Complaints and enquiries
In the first instance, all enquiries and complaints should be directed to your insurer. This article provides more information on where else you can go for help if you have an issue.Steps for complaints and enquiries