I need help with workers compensation

Knowledge articles, tools and guides to help you better manage claims and support injured workers return to work.

Things you must do as an employer

Notify us of an injury or make a claim

Find out about how to notify of an injury or make a claim including the steps to take and what to do next. This article explains what to do in the first 48 hours of becoming aware of a work-related injury or illness. EML is the claims service provider under icare’s workers insurance scheme.

Make a workers insurance claim

Manage payments to your employees

Employers have an important role in maintaining contact with a worker receiving compensation and ensuring they continue to get paid. This article explains what the insurer will pay, your role in paying an injured worker and calculating pre-injury average weekly earnings (PIAWE).

Payments for your employees

Create a return to work plan — medium to large businesses

From 31 May 2019, NSW employers must have an up-to-date return to work program in place to respond to work-related injury or illness. This article has information and resources will help you to understand your obligations as a medium or large employer, including your return to work program, suitable employment, worker support and recover at work plan.

Obligations for medium to large businesses

Create a return to work plan — small businesses

From 31 May 2019, all NSW employers must have an up-to-date return to work program in place to respond to work-related injury or illness. This article has information and resources will help you to understand your obligations as a small employer, including your return to work program, suitable employment, worker support and recover at work plan.

Obligations for small businesses

 

Complaints and enquiries

In the first instance, all enquiries and complaints should be directed to your insurer. This article provides more information on where else you can go for help if you have an issue.

Steps for complaints and enquiries