Our strategy

Delivering on our role as the state's social insurer.

Our purpose and vision writing in white and orange background.

The reason we're here

Our purpose is to protect, insure and care for the people, businesses and assets that make NSW great.

Our vision for the future

Our vision is to change the way people think about insurance and care by providing best-in-class services to people, businesses and communities.

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Our objectives writing in white on a purple background.

What we want for our customers

As the state’s social insurer, we are committed to delivering empathetic experiences and fair outcomes for the people and businesses we serve and the community we protect. We keep our customers at the centre of everything we do and actively use our capabilities, scale and influence to improve customer outcomes and experiences.


We will continuously uplift operational efficiency, drive financial performance and ensure effective governance and risk management.
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We will writing in white on a blue background heading.

Deliver value and affordability

We will deliver valued insurance products and services that lead to injury and loss prevention and limit risk, resulting in more affordable and stable premiums and contributions for employers and the NSW Government.

Improve injury outcomes

We will continue to support injured workers return to health and work through an effective claims operation and through improved management of individual cases, delivered in a financially sustainable way.

Enhance quality-of-life outcomes

We will deliver greater independence and quality of life outcomes to those who have contracted a dust disease or who have been severely injured in the workplace or on our roads.
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By focusing on heading with white writing on a magenta background.

Decision-making

We have the reporting, insights and infrastructure to enable high-quality strategic and operational decision-making that is timely and data-driven.

Agility

We are a lean and agile organisation with the ability to continuously evolve to meet the changing needs of our customers and stakeholders.

Connectivity

Our people, processes, systems and data are seamlessly connected, allowing us to leverage our full capability, and identify and act on opportunities to improve outcomes for our customers and our organisation.

Ecosystem influence

Our nuanced approach to influencing and partnering drives a collaborative approach to improving outcomes and experiences for the people and businesses we serve.

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What matters to us in white writing on a teal background.
A yellow teardrop shape with integrity is doing the right thing next to it. A blue teardrop shape with courage is stepping up and taking action next to it. A magenta teardrop shape with accountability is taking personal ownership. A green teardrop shape with respect is valuing each other written next to it. An orange teardrop shape with empathy is listening, understanding and being there written next to it.