Our strategy
We care for the people of NSW, building confidence and trust so our communities can thrive.
We provide care and support to businesses, government agencies, builders, homeowners, and those injured on NSW roads or in the workplace. Our purpose is to care for the people of NSW, building confidence and trust so our communities can thrive.
Purpose
We care for the people of NSW, building confidence and trust so our communities can thrive.
Vision
We make the complex simple to deliver better outcomes to those we serve.
Strategic priorities
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Deliver fair and empathetic interactions for those we serve
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Enhance experiences using digital and data
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Drive better performance through all our partnerships
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Be efficient, effective and focus on what matters
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Strengthen our culture of collaboration, growth and achievement
Our values
Together
We are at our best when we work together, support one another and celebrate each other's achievements.
Ownership
We are accountable for the outcomes we deliver today and in the long term.
Driven
We have the courage to set challenging goals, see them through and make a difference.
Curious
We are inquisitive and open to ideas, learning from successes and failures to drive constant improvement.
Passionate
We are passionate about putting ourselves in the shoes of those we serve.
