Dispute pathways for employers
If your Claims Service Provider (CSP) makes a decision on a claim that you do not agree with, there are options available for you to request a review of the decision...
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How to lodge a claim
How to make a claim and what actions your service provider and employer can take...
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Grief support
Information for the family members, carers and friends of people who have died from a dust disease...
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The importance of early intervention and treatment for psychological injuries
Psychological injury claims tend to be more costly and usually involve longer periods of absence than physical injury claims...
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When your worker feels unsafe or at risk
There may be times in your worker's recovery journey where they feel unsafe or at a risk of hurting themselves or others...
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Complaints
The claims journey can be both complex and challenging for employers. Discussing concerns as they develop can stop issues from escalating...
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Claims Service Provider support
How your Claims Service Provider can support you as your injured worker recovers from a psychological workplace injury...
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The claims journey
While no mental health claim is the same, there are some common milestones for all claims journey...
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Employer's role
In New South Wales, employers have an important role in supporting the recovery of their worker following a workplace injury or illness...
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Liability decisions for mental health claims
All claims that proceed beyond the provisional liability phase must proceed to a liability decision, in accordance with legislation and guidelines from the State Insurance Regulator Authority (SIRA)...
