Craig's table opens with a cuppa
Craig's Table opens in Sydney this week at their Girraween post...
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Health and safety come first for support workers
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Its HATS ON for safety at Buildcorp
By putting the safety of their workers first, family-owned statewide construction business Buildcorp has won the September icare aware award...
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icare insuring a bright future for new graduates
Six university graduates have landed coveted positions on the 2018 icare Graduate Program, handpicked from over 650 applications from across Australia...
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Nominations open for icare's 2018 CASE Awards
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Insurance for NSW Awards finalists announced
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icare meets employers in Wellington
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Changes to the Lifetime Care and Support Guidelines 2018 info sheet
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icare NSW announces finalists for 2018 Care & Service Excellence Awards
Media release - icare NSW announces finalists for 2018 Care and Service Excellence Awards...
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icare and APC host wheelchair basketball challenge
icare and APC host wheelchair basketball challenge...
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icare 2018 Insurance for NSW awards open for applications
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icare aware awards expand
NSW businesses making a difference through their efforts to prevent work-related injuries and illnesses will be recognised by the new icare aware awards. Companies are now able to nominate either...
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icare brings mobile Lung Screen unit to employers and their employees in Nowra
icare brings mobile lung screen to Nowra...
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icare and McCain foods work together to raise awareness of workplace safety
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icare foundation 'WorkUp' initiative drives new ideas for return to work
icare foundation 'WorkUp' initiative drives new ideas for return to work...
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Workplace injuries - they are everyone's business
For the first time this year icare will be at Emerge Festival to connect, inform and engage with Chinese-speaking workers and employers...
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Workplace injuries - they are everyone's business (Traditional Chinese language)
For the first time this year icare will be at Emerge Festival to connect, inform and engage with Chinese-speaking workers and employers...
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icare launches update hub on workers compensation improvements
Insurance and Care NSW (icare) has launched a website hub to track the progress the organisation is making in enhancing the performance of the Nominal Insurer – the core workers compensation scheme in...
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Calls for workers at risk of silicosis to hold NSW employers to account
NSW government insurance and care provider, icare NSW, is calling on at-risk workers to hold their employers to account and ensure they receive regular, ongoing screening for silica-dust exposure...
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icare continues to support businesses during COVID-19
NSW businesses looking to ease the pressures of COVID-19 are reminded to review their workers compensation needs, as they may be eligible for reduced premiums...
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icares social prescribing pilot recognised for delivering outstanding results for injured workers
An icare Foundation funded initiative Plus Social has gained international recognition for its groundbreaking social prescribing approach...
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Workers insurance forum to address transport workplace injuries in Mascot
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icare Foundation invests a further $900,000 in wecare program
The critical role of family carers in supporting their family members was given further recognition today with the icare Foundation’s reinvestment of $900,000 over three years in the wecare program...
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Flood fact sheet for the community
Looking after yourself in the wake of a flood provides advice for individuals to stay safe and manage stress levels in this difficult time...
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Leadership change at icare
The Chairman of icare Michael Carapiet today announced that Mr John Nagle had resigned as Managing Director & CEO...
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Flood fact sheet for employers
Supporting employees following floods contains tips for employees to help staff members affected by flooding...
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icare welcomes Richard Harding as CEO and MD
icare Chair John Robertson has announced insurance executive Richard Harding as icare's new CEO and Managing Director...
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icare Customer Advocate to review Home Building Compensation Fund
icare's Customer Advocate has launched a review of the Home Building Compensation Fund (HBCF), which provides NSW home owners with support if their builder is unable to complete building work or fix...
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icare Customer Advocate to review Treasury Managed Fund – Workers Compensation
icare Customer Advocate will undertake a review of the Treasury Managed Fund (TMF) personal injury business, which provides NSW government agencies with support for employees that suffer work-related...
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Home Builders Compensation Fund - Customer Experience Research
Research into Customer Experience in the Home Building Compensation Fund (HBCF)...
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New icare pilot program reduces customer abuse incidents by 48 per cent
icare's groundbreaking pilot program Respect & Resilience has delivered a 48 per cent reduction in customer misbehaviour incidents at retail and fast food outlets...
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Media release - Premium relief delivered for NSW businesses
The NSW Government has requested that workers insurance premiums remain unchanged in another move to cushion the impacts of COVID-19 and stimulate the economy...
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icare CEO recruitment underway
The recruitment of icare's new Chief Executive Officer and Managing Director is underway, with the role publicly advertised and executive search firm Boyden selected to manage the appointment...
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icare employer toolkit supports NSW workplaces in COVID-19 recovery
icare has created a COVID-19 Recovery Employer Toolkit to support NSW businesses prepare and plan for a safe return to the workplace within the context of COVID-19...
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Applications open for 2016 TMF awards
Sponsored by icare’s Self Insurance arm (NSW Self Insurance Corporation), the awards provide an opportunity for NSW government agencies to demonstrate and improve how they manage workplace risks...
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Nominations open for icare's CASE Awards 2020
icare is once again calling on industry nominations for its annual Care and Service Excellence (CASE) Awards...
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icare funds national study tracking Australian workforce changes throughout COVID-19 pandemic
icare is investing in stage one of a long-term Monash University study to track the employment and health outcomes for Australians who have lost work during the COVID-19 pandemic...
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CMA and CMO Appointments
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ceos commit to improving psychological safety
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icare progresses with customer service transformation
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Industry veteran Steve Hunt retires
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icare trials medical panel to reduce approval times and introduce global standards
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10th Anniversary Lifetime Care
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International day of mourning
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FINALISTS icare 2016 TMF AWARDS FOR EXCELLENCE ANNOUNCED
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icare and eml managing mental health seminar drives improved management of mental illness in NSW first-responder agencies
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icare and r u ok launch world-first study
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icare customer improvements move to next stage
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icare announces 2016 case award finalists
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michael pratt member order of australia
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2017 icare tmf awards
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new insurer icare officially launches
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icare foundation SCIA Neuromoves Lismore Program
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NSW government appoints six directors to $30 billion insurer
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NSW government appoints six directors to $30 billion insurer
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icare NSW new businesses benefit from multi-channel service
icare announced that new business owners in NSW will benefit from a simplified multi-channel platform...
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nsw government employees can now get healthy at work
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icare partners with carers nsw to mentor families kids and young carers
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world first facility for spinal cord injury opens in collaroy
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icare graduate program 2018
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NSW health employees shine at 2016 icare TMF Awards
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insurance news
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Living with attendant care website launch
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tamworth teys australia works with icare and the local community to iron out injuries
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icare - tim plant appointment
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Winners of 2016 CASE Awards Announced
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icare opens doors to employers from 30 April to renew policies
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Winners announced at icares 2015 TMF risk management awards
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Week-by-week resource guide
This guide provides a recommendation on how to use the documents on the Safe and Healthy Workplaces Hub in your workplace. There is either the option to use the pre-populated week-to-week guide or a...
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Workstation setup checklist
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Hazard, incident and investigation report template
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Safety communication template
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First aid kit contents template
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Emergency evacuation drill checklist
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Safety talk - Personal Protective Equipment (PPE)
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Safety talk - attendance register
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Work Health and Safety Training attendance register
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Work Health Safety & Wellbeing Policy
This Policy describes the business's commitment to creating a safe workplace, and individual responsibilities for protecting employees, contractors, visitors and other persons against harm to their...
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Housekeeping Policy
This Policy describes housekeeping practices to assist with eliminating and controlling workplace hazards...
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Employee Induction checklist
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Hazard identification & risk management procedure
This Procedure describes the steps to identify hazards, assess risks, implement appropriate risk control measures, and monitor and review the effectiveness of the controls...
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Risk assessment template
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Safety checklist prior to purchasing goods & services
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Hazardous chemicals risk assessment template
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Working from home checklist
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Bullying and harassment policy
The following example shows a standard bullying and harassment policy that can be used for your workplace. A bullying and harassment policy is a documented commitment to addressing bullying and...
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Wellbeing Calendar
Here is a list of health and wellbeing events held throughout the year that workplaces may wish to promote and organise initiatives to support workers health, safety and wellbeing...
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Code of Conduct
The following example shows a standard code of conduct that can be used for your workplace. A code of conduct is a useful approach to creating respectful relationships between workers and clients...
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Free coaching for small business on Mental Health (4 hours, one-on-one with a coach)
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Safe work instruction template
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Free training for small business on Mental Health
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Preventing Bullying and Harassment
This document provides practical steps you can take to prevent bullying and harassment in the workplace...
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Psychosocial risk assessment - Guidelines
This document outlines common psychosocial risk factors in the workplace to consider when preparing a risk assessment...
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Tips to improve psychological safety
This document provides practical tips to improve psychological health and safety in the workplace...
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Free coaching to improve your mental health as a small business owner (6 week program)
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Top 3 psychosocial risks
This document outlines the three most relevant psychosocial risks in the workplace...
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Wellbeing Calendar - Template
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Psychosocial Risks Guidelines
This document outlines practical steps to minimising psychosocial risk in the workplace...
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What are the signs that you (or your employees) are stressed and what you can do
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Connect and Care Train the Trainer Application Form
NSW Government agencies interested in rolling out the Connect and Care program via the Train the Trainer method need to complete this form and submit to rex@icare.nsw.gov.au...
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Agency Specific Program Application Form
Apply for a REX program to be run in-house at your agency...
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Psychosocial Ergonomic Checklist
The document provides practical support for employers on ways to engage their workers to create mentally healthy work practices...
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Connect and Care: Background to the program's development
Learn why and how the Connect and Care program was developed with this Background document...
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Shine Winter 2023
Real-life stories of resilience, recovery, personal growth and new beginnings...
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icare better magazine 2019
Better helps readers to understand how icare is embracing the challenges and opportunities of the changing nature of work to deliver high-quality, relevant services for the people of NSW...
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March 2016 Bullying Inquiry Action plan
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Investigating "What good workplace rehabilitation looks like"
icare's Ufirst team have investigated what 'good' workplace rehabilitation looks like, download the report to discover their findings...
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March 2017 Bullying Inquiry Action Plan
The update to our action plan against bullying. Updates have been made in March 2017...
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Mindful leadership: Unlocking the power of workforce wellness
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Parliamentary Inquiry into allegations of bullying
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Respect & Resilience in Retail and Fast Food (2019)
Approaches to reduce the incidence, and employee impacts of dysfunctional customer behaviour...
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Mental health white paper
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Fact sheet: Respect & Resilience in Retail and Fast Food
The icare-funded study Respect & Resilience in Retail and Fast Food identifies a number of opportunities to prevent, and reduce the impact of, dysfunctional employee-customer interactions...
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September 2016 Bullying Inquiry Action plan
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September 2017 Bullying Inquiry Action plan
Read the update to our action plan against bullying. Updates made in September 2017...
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September 2018 Bullying Inquiry Action Plan
The update to our action plan against bullying. Updates have been made in March 2018...
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Shine Summer 2019
Sharing stories, ideas and news across Lifetime Care and Workers Care...
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Shine Winter 2018
icare Shine newsletter - winter edition...
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Shine Summer 2020
Shine is produced for participants of Lifetime Care and the Workers Care Program. Stories of resilience, recovery, personal growth and new beginnings provide insight into life after a serious injury...
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icare - Comensura Report
This document is an external report by Allens Consulting after review into the commercial arrangements between icare and Comensura for temporary employees and associated services...
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Shine Winter 2024
News and real-life stories of resilience, recovery, personal growth and new beginnings for people in Lifetime Care and Workers Care...
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Respect & Resilience: Development, Implementation and Program Evaluation
The report outlines the prevalence of customer misbehaviour and the impact that these behaviours have on people, business and the wider community...
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Shine Winter 2022
Real-life stories of resilience, recovery, personal growth and new beginnings...
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Shine Summer 2021
Real-life stories of resilience, recovery, personal growth, and new beginnings...
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Shine Summer 2023
News and real-life stories of resilience, recovery, personal growth and new beginnings for people in Lifetime Care and Workers Care...
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Shine Winter 2020
Sharing stories, ideas and news across Lifetime Care and Workers Care...
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Shine Arts Prize 2022 Catalogue
This catalogue includes all artworks entered by Lifetime Care participants and workers in the Workers Care Program in the 2022 Shine Arts Prize competition...
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PIAWE Deloitte Report
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Dust Diseases Care Award Remediation Deloitte Report
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icare's response to the First Quarterly Claim File Review of the Nominal Insurer
This document details icare's response to the findings of the Dore Report and subsequent Q1 review...
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Workers Compensation Letter of Authority
The letter of authority is a newly created template that confirms that the appointed broker or consultant has the employer’s permission to access/use specific policy-related information...
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Workers Compensation Letter of Appointment
This document authorises a broker or consultant to manage an employer's workers insurance policy on their behalf...
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Mental health fact sheet for employers
This fact sheet is to support employers in promoting a healthy workplace, understanding the nature of psychological claims, and the benefits of early intervention...
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The NSW Workers Compensation Landscape - Small Business
Small business policy holder highlights and insights...
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Sports Insurance Application Form
Use this form to apply for membership to the icare sporting injuries insurance scheme...
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Claims Transition Provider Communication
Claims Transition Provider Communication...
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What is reasonably necessary treatment and care with workers care
More information about what is considered 'reasonably necessary' treatment, rehabilitation, and care in Workers Care...
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Request to Amend Details
Approved case managers working with Lifetime Care use this form to inform us of changes to a case manager's employment circumstances which appear on the Case Manager Finder on the icare website...
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Sample Service Provider Profile for CM Finder
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Withdrawal of authority to enquire or act on your behalf - Workers Care
Use this form to withdraw authorisation from another person to enquire or act on your behalf to manage your treatment and care needs with the Workers Care Program...
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Authority to enquire or act on your behalf - Workers Care
You can use this form to authorise a person to enquire or act on your behalf to manage your workplace accident-related treatment and care needs with Workers Care...
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Business as Usual for Providers
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FIM and weeFIM information sheet
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FIM score sheet - Burns
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PCANS_FAQs__30_June__2014
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PCANS-2_Form_A
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PCANS-2_Form_B
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PCANS-2_Form_C
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Electronic_PCANS_Explanatory_Document_30_June_2014_PDF
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FIM score sheet - Brain injury
Use this form for Lifetime Care and the Workers Care Program...
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weeFIM score sheet - Brain injury
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weeFIM score sheet - Burns
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PCANS-2_Form_D
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Care and Needs Scale Manual 2017
Care and Needs Scale Manual 2017...
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e_PCANS2_excel_2007
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e-PCANS2-excel-2010
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Care Needs Report 2017
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Guidance note tutoring for students with brain injury
Requests for tutoring should be included in an Education Support Request, refer to our Guidance Note for support...
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Participant training request form
Use this form to request pre-vocational and vocational training for lifetime care participants...
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Guidelines for prescribers - exercise and fitness equipment
This document details the qualifications and experience required to be eligible to prescribe specific types of equipment...
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FSP031 Prosthetic repair/replacement request form
Use this form when repair or replacement of a prosthetic component is required, or to request prosthetic consumables (for example liners or stump socks)...
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Prosthetic request form - Lifetime Care and Workers Care
Service providers working with Lifetime Care and Workers Care, use this form to request or change a prosthetics prescription...
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Work options plan
Use this form to clarify pre-vocational and work options and identify the recommended services for lifetime care participants...
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Equipment Log
This form can be used to identify equipment use and maintenance needs for people in Lifetime Care and Workers Care...
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Guide to requesting assistive technology
This flowchart can be used to guide how to submit requests for equipment or assistive technology for people in Lifetime Care and the Workers Care Program...
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Guide to completing Care Needs Assessment Reports for children
Care Needs Assessors in Lifetime Care use this guide to assist them complete the Care Needs Assessment Report (CNAR) for children...
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Health Screening Service Agreement
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Service Request Form
Lifetime Care participants and workers in the Workers Care Program use this form to request services outside of those approved in the My Plan...
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Discharge Destination Form
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Care Needs Assessment Report – Child (CNAR) form
This form is for Care Needs Assessors in Lifetime Care to document care needs for a child or young person and submit with the most recent PCANS-2 (ages 5-15 years)...
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Work Health and Safety Regulation 2017
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Guidelines for prescribers - assistive technology
This document details the qualifications and experience required to be eligible to prescribe specific types of assistive technology...
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Work Options Plan
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Guide to completing the education support request form
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Equipment Evaluation Form
Use this form for Lifetime Care and the Workers Care Program...
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Education Support Request Form
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Respiratory Health Monitoring Service Agreement
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Equipment Request Form
Service providers in Lifetime Care and the Workers Care Program can use this form to request equipment...
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Attendant Care Service Request Form
This form outlines the attendant care services that the person requests icare to pay for...
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Child Safety Advice for Attendant Care Providers
As an Attendant Care Provider, your staff must be trained and understand their obligations as a Mandatory Reporter under the Children and Young Persons (Care and Protection) Act 1998 (NSW)...
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Assessment Request Form
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icare Lifetime Care and Support Scheme Capital Management Policy
This policy documents icare’s strategies to manage adequate capital to meet its obligations to its Lifetime Care and Support Scheme customers...
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Asbestosis information sheet
Asbestosis information sheet...
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Dust Diseases Care information sheet
Dust Diseases Care provides a number of benefits to workers and their families impacted by a work-related dust disease. This fact sheet provides a summary of these supports and information about who...
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Applying for icare dust diseases workers compensation benefits
Find out who is entitled to receive compensation and which dust diseases are covered...
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Guidance for developing a road safety policy
This document is a scaffold for your organisation to develop and implement an organisation-specific Road Safety Policy...
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PCANS-2_Manual_April_2015
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Sporting Injuries Insurance Act 1978
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Modified Caregiver Strain Index
The Modified Caregiver Strain Index (CSI) is a tool that can be used to quickly screen for caregiver strain with long-term family caregivers...
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Information for the person with spinal cord injury and their family
Information for the person with spinal cord injury and their family about the Guidance on the support needs of adults with spinal cord injury...
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Wheelchair comfort tool
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Goals checklist for wheelchairs
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Guidelines for levels of attendant care for people with spinal cord injury
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Guidance on the support needs of adults with spinal cord injury
The guidance is a best practice tool to inform and guide people involved in making decisions around why a person with a spinal cord injury needs assistance from support workers...
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Summary of the guidelines for the prescription of a seated wheelchair or mobility scooter
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Training topics checklist for wheelchairs
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Wheelchair Guidelines - supplement on wheelchair features - standing wheelchair
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Injury prevention during transport checklist
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Maintenance checklist for wheelchairs
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Sporting injuries insurance information sheet
