1. icare Website and Accessibility Summary Report 1 October 2019 to 31 December 2019

    Reports PDF [79 KB]

    Statistics for the icare website on usage and accessibility, for the period of October 2019 to 31 December 2019...

  2. icare Website and Accessibility Summary Report 1 July 2019 to 30 September 2019

    Reports PDF [90 KB]

    Statistics for the icare website on usage and accessibility, for the period of 1 July 2019 to 30 September 2019...

  3. icare Website and Accessibility Support Report 1 January 2020 to 31 March 2020

    Reports PDF [76 KB]

    Statistics for the icare website on usage and accessibility, for the period of 1 January 2020 to 31 March 2020...

  4. icare Website and Accessibility Summary Report September 2018

    Reports PDF [81 KB]

    Summary of website accessibility tools and traffic for September 2018...

  5. HBCF Eligibility Manual

    Information PDF [1.5 MB]

    This document provides guidance to icare distributors, builders, and builder advisers as a key reference source for applying for and maintaining eligibility under the Home Building Compensation Fund...

  6. icare independent GAC report

    Reports PDF [2 MB]

    Independent Review of icare governance, accountability and culture...

  7. Home Warranty Insurance Policy for Residential Work (1 February 2012 to 15 June 2015)

    Policies PDF [0.1 MB]

  8. Market Practice Guidelines

    Guidelines PDF [55 KB]

    Market Practice Guidelines made under the section 91A of the Home Building Act 1989...

  9. HBCF premium increases letter for homeowners

    Information PDF [39 KB]

    What is the Home Building Compensation Fund (HBCF)? Why are premiums increasing? What does this mean for you as a homeowner?...

  10. FAQ for Brokers and Builders - New HBCF Eligibility Model 2022

    Information PDF [0.1 MB]

    icare is introducing a simplified eligibility assessment process for most builders from 1 July 2022. This document is designed to answer the most asked questions about the simplified eligibility...