1. Medical case conference involvement and how to contribute to recovery as an employer

    Information

    Medical case conferences are designed to facilitate communication between stakeholders to identify goals, discuss any barriers and identify agreed strategies to achieve a supportive and sustainable...

  2. Complaints

    Information

    The claims journey can be both complex and challenging. Discussing concerns as they develop can stop issues from escalating...

  3. Lump sum payments

    Information

    If you have suffered a permanent impairment as a result of a work-related injury, you may be entitled to a lump sum compensation...

  4. Dispute pathways

    Information

    If you feel unsatisfied with a decision that your Claims Service Provider (CSP) has made on your claim, you have the right to request a review of the decision...

  5. Simplifying Workers Compensation in 30 - Lifecycle of a mental health claim

    Events

    Mobile Engagement Team employer event: recorded May 2022...

  6. Psychological wellbeing for people with a severe injury

    Information

    icare offers psychological support if your injury is the result of your employment, or if you’ve been severely injured in a motor accident in NSW...

  7. Social Connections Toolkit

    Information

    The social connections toolkit is a comprehensive guide to help you understand and initiate positive social connections in your workplace...

  8. Step down (13-week and 52-week)

    Information

    Once your worker's claim has been accepted for liability, they will start to receive weekly payments to assist with their recovery whilst they are unable earn their usual income...

  9. Weekly benefit payments

    Information

    If you're injured at work, you may be entitled to receive weekly benefit payments...

  10. How to continue to support your worker after a claim is declined

    Information

    It's important to adopt an empathetic and supportive approach towards a worker who has a psychological injury, even after a claim is declined...