1. Working with a Lifetime Care case manager

    Information

    Through our care schemes, some participants are partnered with a case manager to help coordinate their treatment, rehabilitation and care needs...

  2. Planning with an injured person

    Tools

    Lifetime Care and Workers Care use a person-centred, strengths-based planning approach called My Plan – designed to assist someone with planning for the things that are important to them...

  3. Invoicing and payment for services

    Information

    We make payments directly to service providers for approved treatment, rehabilitation and care services...

  4. Medical treatment for people with a work-related dust disease

    Information

    If you have a work-related dust disease, you may be able to have your medical treatment costs paid for by us...

  5. Information on COVID-19 for icare customers

    Information

    icare is committed to ensuring our services continue to support our customers throughout and beyond the COVID-19 pandemic...

  6. Working with us

    Information

    Find out how you can work with us to provide services, such as wheelchairs, lawn mowing and providing equipment to injured people in NSW...

  7. Starting a conversation with your patient about recovering at work

    Information

    As the NTD you are well placed to advise and educate patients that a focus on return to work is usually in their best interests – for both their future and quality of life and that of their family...

  8. Lifetime Care and Workers Care coronavirus (COVID-19) information for service providers

    Information

    Advice regarding telehealth service provision by case managers, care needs assessors and allied health practitioners working with icare participants and workers...

  9. Freeze announced on eligible employers moving between claim service providers

    News

    Insurance and Care NSW (icare) has announced it will introduce a six-month freeze on employers moving between claim service providers while icare finalises the open market tender for new claims...

  10. icare CASE Awards

    Information

    icare Care and Service Excellence (CASE) Awards recognise outstanding service delivery in the NSW workers compensation industry...