icare CASE Awards

Recognising and rewarding outstanding service delivery in the NSW workers compensation industry.

This event is no longer running. For any CASE Award enquiries please email media@icare.nsw.gov.au.

icare's Care and Service Excellence Awards (CASE) celebrate those organisations and individuals making outstanding, positive contributions to the delivery of insurance and care services for the people, businesses and communities of NSW.

    More about the Awards

  • Who is eligible to enter

    Entry for the CASE Awards is open to employees employed by a service provider of icare for a period of at least six months. 

    Our past winners

  • 2019 winners

    In 2019, we recognised and encouraged outstanding performance and innovation by individuals and teams through these award categories.

     Award Winner
    Young Professional of the Year - Care & Service Alexandra Galassi, Allianz
    Outstanding Individual – Care & Service (Care and Support) Ellen Watson, WorkFocus Australia
    Outstanding Team – Care & Service (Care and Support) The Northern Regional Workers Compensation Claims Team, Allianz
    Outstanding Team- Care & Service (Specialist Care Services) Sargood on Collaroy
    Excellence and Innovation in Injury Management Health at Home (HAH), Pinnacle Rehab
    Excellence in Improving Employer Performance Gallagher Workplace Risk & True Alliance
     Excellence in Social Impact  A/Prof Samuel Harvey and the Workplace Mental Health Research Program at the Black Dog Institute
    Excellence in Injury Prevention Embedding the JB Culture into our Safety Culture JB Hi-Fi
    Customer Excellence Beneco
    Lifetime Achievement Michele Casci, EML
     CASE Award Beneco
  • 2018 winners

    In 2018, we recognised and encouraged outstanding performance and innovation by individuals and teams through these award categories.

     Award Winner
    Young Professional of the Year Rachel Biddiscombe, WorkFocus Australia
    Outstanding Individual – Care & Service (Care and Support) Chenara Hill, QBE Insurance Group Limited
    Outstanding Individual – Care & Services (Specialist Care Services) Liz Brownlee, Wise OT Solutions Pty Ltd
    Outstanding team – Care & Service (Care and Support) Allianz NSW Workers Compensation Customer Experience Team, Allianz Australia
    Outstanding team – Care & Services (Specialist Care Services) NSW Consulting Team, Gallagher Bassett
    Excellence and Innovation in Injury Management Positivum™ assessment and health coaching, IPAR Rehabilitation Pty Ltd
    Excellence in Improving Employer Performance Gallagher Workplace Risk, Gallagher
    Excellence in Injury Prevention Buildcorp Group Pty Ltd, and Komatsu Mining Group
    Customer Excellence I-MED Radiology Network
    Lifetime Achievement Mark Pittman, Allianz Australia
  • 2017 winners

    In 2017, we recognised and encouraged outstanding performance and innovation by individuals and teams through these award categories.

     Category Winner
    Young care and service professional of the year Margaret, Allianz Australia Workers Compensation NSW
    Outstanding care and service by an individual - Care and support

    Shaun, RehabCo

    Eloise, Allianz Australia Workers Compensation NSW

    Outstanding care and service by an individual - Specialist care services Lhing, QBE
    Outstanding care and support by a team Recovering Independence Services (RIS) Team, EML
    Excellence and innovation in injury management Proactive and Early intervention Approach to PTSD - TMF, EML
    Excellence in improving employer performance

    Altius Group

    Aon Risk Solutions

    Lifetime achievement Leo Demer, JLT Australia and New Zealand
    Customer excellence IOH Injury Occupational Health Pty Ltd

    Surnames have been omitted for the individual’s privacy.

  • 2016 winners

    In 2016, we recognised and encouraged outstanding performance and innovation by individuals and teams through seven award categories.

     Category Winner
    Outstanding new starter Eryn, Allianz
    Outstanding contribution by a team Insight, EML TMF
    Contribution by an individual Sam, QBE
    Excellence and innovation in injury management North Coast Safety Network, QBE
    Excellence in improving client performance Jardine LT
    Services to icare workers insurance Mark and Peter, QBE
    Services to icare self-insurance EML TMF Death & Disability (D&D) Project Team

    Surnames have been omitted for the individual’s privacy.

  • 2015 winners

    icare has proudly named the winners of the inaugural 2015 icare CASE Awards.

     Category Winner
    Outstanding new starter David, Employers Mutual
    Outstanding contribution by a team Serious Injury Management Team, CGU
    Outstanding contribution by an individual Sandra, CGU
    Excellence and innovation in injury management Psychological Management Framework, Allianz
    Excellence in improving client performance Kosta, CGU
    Services to icare workers insurance Michael, GIO

    Surnames have been omitted for the individual’s privacy.