This event is no longer running. For any CASE Award enquiries please email media@icare.nsw.gov.au.
icare's Care and Service Excellence Awards (CASE) celebrate those organisations and individuals making outstanding, positive contributions to the delivery of insurance and care services for the people, businesses and communities of NSW.
More about the Awards
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Who is eligible to enter
Entry for the CASE Awards is open to employees employed by a service provider of icare for a period of at least six months.
Our past winners
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2019 winners
In 2019, we recognised and encouraged outstanding performance and innovation by individuals and teams through these award categories.
Award |
Winner |
Young Professional of the Year - Care & Service |
Alexandra Galassi, Allianz |
Outstanding Individual – Care & Service (Care and Support) |
Ellen Watson, WorkFocus Australia |
Outstanding Team – Care & Service (Care and Support) |
The Northern Regional Workers Compensation Claims Team, Allianz |
Outstanding Team- Care & Service (Specialist Care Services) |
Sargood on Collaroy |
Excellence and Innovation in Injury Management |
Health at Home (HAH), Pinnacle Rehab |
Excellence in Improving Employer Performance |
Gallagher Workplace Risk & True Alliance |
Excellence in Social Impact |
A/Prof Samuel Harvey and the Workplace Mental Health Research Program at the Black Dog Institute |
Excellence in Injury Prevention |
Embedding the JB Culture into our Safety Culture JB Hi-Fi |
Customer Excellence |
Beneco |
Lifetime Achievement |
Michele Casci, EML |
CASE Award |
Beneco |
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2018 winners
In 2018, we recognised and encouraged outstanding performance and innovation by individuals and teams through these award categories.
Award |
Winner |
Young Professional of the Year |
Rachel Biddiscombe, WorkFocus Australia |
Outstanding Individual – Care & Service (Care and Support) |
Chenara Hill, QBE Insurance Group Limited |
Outstanding Individual – Care & Services (Specialist Care Services) |
Liz Brownlee, Wise OT Solutions Pty Ltd |
Outstanding team – Care & Service (Care and Support) |
Allianz NSW Workers Compensation Customer Experience Team, Allianz Australia |
Outstanding team – Care & Services (Specialist Care Services) |
NSW Consulting Team, Gallagher Bassett |
Excellence and Innovation in Injury Management |
Positivum™ assessment and health coaching, IPAR Rehabilitation Pty Ltd |
Excellence in Improving Employer Performance |
Gallagher Workplace Risk, Gallagher |
Excellence in Injury Prevention |
Buildcorp Group Pty Ltd, and Komatsu Mining Group |
Customer Excellence |
I-MED Radiology Network |
Lifetime Achievement |
Mark Pittman, Allianz Australia |
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2017 winners
In 2017, we recognised and encouraged outstanding performance and innovation by individuals and teams through these award categories.
Category |
Winner |
Young care and service professional of the year |
Margaret, Allianz Australia Workers Compensation NSW |
Outstanding care and service by an individual - Care and support |
Shaun, RehabCo
Eloise, Allianz Australia Workers Compensation NSW
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Outstanding care and service by an individual - Specialist care services |
Lhing, QBE |
Outstanding care and support by a team |
Recovering Independence Services (RIS) Team, EML |
Excellence and innovation in injury management |
Proactive and Early intervention Approach to PTSD - TMF, EML |
Excellence in improving employer performance |
Altius Group
Aon Risk Solutions
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Lifetime achievement |
Leo Demer, JLT Australia and New Zealand |
Customer excellence |
IOH Injury Occupational Health Pty Ltd |
Surnames have been omitted for the individual’s privacy.
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2016 winners
In 2016, we recognised and encouraged outstanding performance and innovation by individuals and teams through seven award categories.
Category |
Winner |
Outstanding new starter |
Eryn, Allianz |
Outstanding contribution by a team |
Insight, EML TMF |
Contribution by an individual |
Sam, QBE |
Excellence and innovation in injury management |
North Coast Safety Network, QBE |
Excellence in improving client performance |
Jardine LT |
Services to icare workers insurance |
Mark and Peter, QBE |
Services to icare self-insurance |
EML TMF Death & Disability (D&D) Project Team |
Surnames have been omitted for the individual’s privacy.
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2015 winners
icare has proudly named the winners of the inaugural 2015 icare CASE Awards.
Category |
Winner |
Outstanding new starter |
David, Employers Mutual |
Outstanding contribution by a team |
Serious Injury Management Team, CGU |
Outstanding contribution by an individual |
Sandra, CGU |
Excellence and innovation in injury management |
Psychological Management Framework, Allianz |
Excellence in improving client performance |
Kosta, CGU |
Services to icare workers insurance |
Michael, GIO |
Surnames have been omitted for the individual’s privacy.