1. Customer Advocate report - Customer Vulnerability

    Reports PDF [0.8 MB]

    This document is the report into customer vulnerability in the Nominal Insurer Workers Compensation Scheme, prepared by the Customer Advocate...

  2. Respect & Resilience: Development, Implementation and Program Evaluation

    Information PDF [7.7 MB]

    The report outlines the prevalence of customer misbehaviour and the impact that these behaviours have on people, business and the wider community...

  3. Shine Winter 2022

    Stories PDF [2.4 MB]

    Real-life stories of resilience, recovery, personal growth and new beginnings...

  4. Shine Winter 2020

    News PDF [1.1 MB]

    Sharing stories, ideas and news across Lifetime Care and Workers Care...

  5. icare public access disclosure log

    Reports PDF [0.2 MB]

    Public access disclosure agreement...

  6. icare Annual Report Financials 2020-21

    Reports PDF [6.5 MB]

    This volume provides full financial statements for the period of 1 July 2020 to 30 June 2021...

  7. icare Annual Report Financials 2022-23

    Reports PDF [3.8 MB]

    This volume provides full financial statements for the period 1 July 2022 to 30 June 2023...

  8. Self insurance annual report 2012-13

    Information PDF [2.1 MB]

    icare self insurance annual report 2012-2013...

  9. icare Annual Report 2015-16

    Reports PDF [12.7 MB]

    Introducing icare's inaugural annual report - a snapshot of the first year in our journey to deliver world-class insurance and care services to the people of NSW...

  10. icare Annual Report 2019–2020

    Reports PDF [18 MB]

    This volume reports on the operations and performance of icare and its related entities for period 1 July 2019 to 30 June 2020...