How to invoice CTP Care

We make direct payments to service providers for approved treatment and care services.

Steps for how to invoice CTP Care

  1. Register or update your business details

    Register your business details

    We won't be able to process your tax invoice or make a payment to you unless you're registered in our system as a vendor.

    Being a registered vendor provides your business with better protection against invoice manipulation and other malicious activity related to invoicing and payments. Read more in the icare news.

    Please use the Vendor business details form to provide us with your contact details. Within 24 business hours, you will receive an email invitation from our partner Eftsure to register your organisation's details safely online. For technical support please call the Eftsure Team on 1300 985 976.

    Vendor business details form

    Change of business details

    To update your contact or banking details, please contact the icare Vendor Management team by emailing In your email, please outline what details you need to update.

    If you are updating banking details you may be asked to complete an Eftsure change request so we can validate your new details.

    Email the icare Vendor Management team

  2. Prepare your tax invoice

    You should only submit your tax invoice after services have been provided.

    Your tax invoice must meet the Australian Tax Office, State Insurance Regulatory Authority and CTP Care invoicing requirements.

    We've listed these requirements in our information sheet Invoicing requirements – CTP Care (PDF, 0.1MB).

  3. Submit your tax invoice

    Please separate tax invoices from reports.

    Submit tax invoices to:

    Submit reports to:

    CTP Care
    GPO Box 4052
    Sydney NSW 2001

Terms of payment

Our standard payment terms are payment within 20 days of receipt of a correctly-rendered tax invoice. If any information is missing, we'll send it back to you.

We'll pay you by electronic funds transfer.

Key contacts

The Care Finance team can respond to invoice enquiries and accounts payable. Please contact them via:


Phone: 1300 416 829

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