1. Claims Transition Provider Communication

    Tools PDF [73 KB]

    Claims Transition Provider Communication...

  2. icare independent GAC report

    Reports PDF [2 MB]

    Independent Review of icare governance, accountability and culture...

  3. Promontory – First Quarterly Update on icare's Improvement Program

    Reports PDF [0.9 MB]

    The First Quarterly Update on icare's progress in addressing the McDougall and GAC Recommendations prepared by independent assurer, Promontory Australia...

  4. Nominal Insurer Claims Management Service Request for Proposal (RFP) FAQs

    Information PDF [44 KB]

    Frequently asked questions about the tender for claims and injury management services...

  5. Promontory – Third Quarterly Update on icare's Improvement Program

    News PDF [1.1 MB]

    This update sets out Promontory Australia’s observations on icare’s progress in addressing the McDougall and GAC Recommendations during the period from 1 May 2022 to 31 July 2022...

  6. Changes to claims management - General FAQs

    Information PDF [0.3 MB]

    General frequently asked questions (FAQs) about the changes to claims management...

  7. Changes to claims management - Employer FAQs

    Information PDF [0.3 MB]

    Frequently asked questions for employers about the changes to claims management...

  8. icare announces new claims service providers for workers compensation scheme

    News PDF [0.3 MB]

  9. Guidance for people with a limb amputation

    Guidelines PDF [6.8 MB]

    This Guidance is a best practice tool to support people with a limb amputation, their families and carers and the health and rehabilitation professionals working with them...

  10. Promontory - Second Quarterly Update on icare's Improvement Program

    Reports PDF [1 MB]

    The Second Quarterly Update on icare's progress in addressing the McDougall and GAC Recommendations prepared by independent assurer, Promontory Australia...