1. The claims journey

    Information

    While no mental health claim is the same, there are some common milestones for all claims journey...

  2. Complaints

    Information

    The claims journey can be both complex and challenging for employers. Discussing concerns as they develop can stop issues from escalating...

  3. Complaints

    Information

    The claims journey can be both complex and challenging. Discussing concerns as they develop can stop issues from escalating...

  4. Information for injured workers

    Information

    icare acknowledges that living with a mental health condition can be difficult and finding the help you need through a workers compensation claim can be a challenging experience. The Mental Health...

  5. Medical expenses and other medical-related entitlements

    Information

    As part of the claim, your worker may be entitled to medical expenses to assist them with their recovery and return to work journey...

  6. When your worker feels unsafe or at risk

    Information

    There may be times in your worker's recovery journey where they feel unsafe or at a risk of hurting themselves or others...

  7. Overview of the claims journey

    Information

    There are many things that happen during a workers compensation claim for mental health injuries...

  8. Work break or journey payments

    Information

    How to make a work break or journey claim under workers insurance...

  9. GBS - Nominal Insurer Claims Service Provider Contract - Execution Version Redacted

    Information PDF [7.1 MB]

    2023 Claims Service Provider Agreement: Agreement for the provision of services to icare for the Nominal Insurer Workers Compensation Claims and Injury Management Services...

  10. icare 2017-18 Strategic Plan

    Information PDF [8 MB]