How to invoice Workers Insurance

We pay service providers directly for approved medical, hospital and rehabilitation services provided to Workers Insurance customers.

Digital invoicing

You can now digitally submit your Workers Insurance invoices using Medipass. It makes icare invoicing simpler and quicker for you, so you can focus on what you do best – helping people.

Learn more about Medipass


Invoicing by email, phone or post

Key contacts

Email: PIclaims@icare.nsw.gov.au

Postal address:
icare Workers Insurance
GPO Box 4052 Sydney NSW 2001

Phone: 13 77 22 and select Option 3

What to include on your invoice

You should only submit invoices after services have been provided. Each invoice must include:

  • worker's first and last name, and claim number
  • payee details
  • ABN
  • name of the medical practitioner or service provider who provided the service
  • SIRA workers compensation approval number or medical practitioner's Health Insurance Commission provider number (where applicable)
  • date of service
  • SIRA workers compensation payment classification code or AMA item number and service duration (if applicable)
  • date of invoice (must be on the day of or after last date of service listed on the invoice).

Payments

Invoicing us correctly means you'll receive your payments sooner. 

If your invoice contains all the required information it will be paid within 10 days, or as per payment terms on the invoice (whichever is later). If information is missing, we'll send it back to you.

We'll pay you by electronic transfer.