Equipment Panel

The Equipment Panel supplies and services disability and healthcare equipment, otherwise known as assistive technology (AT), for people in Lifetime Care and the Workers Care Program.

The panel, made up of Aidacare, ALTER, Alpha Lifecare and Independent Living Specialists (ILS), are the key suppliers of aids for daily living, mobility and access, transfer aids, electric adjustable beds, medical grade mattresses, wheelchairs and seating.

Equipment for hire or purchase is to be sourced exclusively from the panel, unless there is a need for a product not supplied by the panel.

Only Aidacare, ALTER and ILS are available to complete equipment repairs or maintenance.

The panel can provide 2 types of maintenance:

  • Preventative maintenance: new and existing equipment will have a regular maintenance schedule. Preventative maintenance will be completed annually or as recommended by the manufacturer.
  • Corrective maintenance: up to two services per item of equipment per year will be pre-approved so that people in Lifetime Care and the Workers Care Program can contact providers directly when their equipment requires a repair.

The contact details and links to access a provider’s website or equipment portal are below:

Aidacare Healthcare Equipment

Aidacare

1300 216 898

Email Aidacare

Aidacare portal

ALTER Assistive Living Technologies & Equipment Resources

Alter

1800 134 732

Email Alter

Alter portal

Alpha Lifecare Astris PME logo

Alpha Lifecare

1300 930 930

Email Alpha Lifecare

Alpha Lifecare website

ILS Independent Living Specialists

ILS

1300 558 947

Email ILS

ILS portal

  • Equipment available from the panel

    For purchase

    • aids for daily living
    • beds and mattresses
    • clinical furniture
    • commodes or shower chairs
    • mobility aids
    • pressure care
    • ramps
    • transfer aids
    • manual and power wheelchairs and seating
    • some compression garments
    • some basic exercise and therapy equipment.

    For hire

    • beds and mattresses
    • clinical furniture
    • commodes or shower chairs
    • mobility aids
    • ramps
    • transfer aids
    • manual and power wheelchairs and seating.

    For servicing

    • electric beds
    • alternating air mattresses
    • lift chairs or recliners
    • commodes, shower chairs or trolleys
    • hoists
    • wheelchairs
    • scooters.
  • Equipment not available from the panel
    • prosthetics and custom-made orthotics (some off-the-shelf orthoses are available from panel providers)
    • equipment considered to be for every day common household use, for example laundry trolley
    • consumables, as these are supplied by Brightsky Australia
    • home modifications or vehicle modifications
    • products for which there are exclusive distribution rights in NSW or Australia with non-panel providers.
  • Equipment not serviced by the panel
    • prosthetics
    • BIPAP or CPAP machines
    • suction machines
    • feeding pumps
    • home modifications or vehicle modifications
    • products for which there's an exclusive repairer arrangement.
  • Equipment Panel service delivery principles
    • statewide service delivery available across NSW and ACT
    • interstate arrangements are in place for services in QLD, SA and VIC
    • to deliver and set-up equipment at the person's address
    • timeframes for responding to service requests:
      • Urgent: service call or order completed within 1 to 2 business days of receiving order
      • Regular: service call or order completed within 3 to 10 business days of receiving order
      • Customised or specialist equipment: quote provided within 5 business days (estimated delivery date provided).
  • What to do when equipment or services are not available from the panel

    If there is a need to use a non-panel provider, prescribers will be required to identify reasons that equipment or service options available from the panel are not suitable for the participant or worker. These reasons will need to be included in Part 3F of the Equipment Request Form (Word, 0.2 MB).

    Possible reasons for using a non-panel provider:

    • a clinical need for equipment or services that can't be provided by panel
    • accessories or parts are required for equipment originally purchased from a non-panel provider
    • equipment needs to be modified or custom-made
    • the person lives interstate where the panel can't provide services, or lives overseas. 
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