Helping you understand what's ahead for your weekly workers compensation payments reassessment
Fact sheets, FAQs and information about the weekly benefit reassessment process and the possible outcomes.
Watch a snapshot of the reassessment process
This short video provides an overview of the reassessment process and the possible outcomes of a reassessment.Steps involved in a reassessment
1. Discover
Check if you are eligible for a reassessment. You can also find out more about the reassessment process and potential outcomes by reading our Frequently Asked Questions and fact sheet.
2. Seek support
Call us on 13 77 22, speak with someone in your support network or check our FAQs below for mental health support or financial advice.
3. Lodge
Assess your options and if you'd like to proceed, request a reassessment.
4. Validate
Your enquiry will be sent to icare, validated and if required, sent on to a claims service provider.
5. Reassessment
An icare representative and/or claims service provider will evaluate the information on your claim that was used to determine your weekly workers compensation payments, and you may be asked to provide further pay information.
6. Assurance
The outcome may be checked by an independent quality assurance team to verify the result.
7. Outcome
Once the outcome of the assessment is known, an icare representative or claims service provider will communicate it to you.
What are the possible outcomes?
There are four possible outcomes to your assessment.
1. You have been underpaid
This will result in a one-off reimbursement to you. If you are currently receiving benefits, your ongoing weekly payments may also be adjusted.
2. You have been overpaid
You will not be required to pay back any overpayment. However, if you are currently receiving benefits, ongoing weekly payments may be adjusted.
3. No change
After assessing your application, there may be no change to your current payments or reimbursement.
4. An assessment is not possible
This may be an outcome if you have a claim that has previously been settled.
Related downloads
- Employer obligations checklist – worker wage information 0.04 MB(pdf)
- Workers compensation payments reassessment fact sheet 0.45 MB(pdf)
- Workers compensation payments reassessment fact sheet - Arabic 0.80 MB(pdf)
- Workers compensation payments reassessment fact sheet - Chinese (Simplified) 0.52 MB(pdf)
- Workers compensation payments reassessment fact sheet - Chinese (Traditional) 0.54 MB(pdf)
- Workers compensation payments reassessment fact sheet - Hindi 0.62 MB(pdf)
- Workers compensation payments reassessment fact sheet - Korean 0.47 MB(pdf)
- Workers compensation payments reassessment fact sheet - Vietnamese 0.85 MB(pdf)
