Watch a snapshot of the reassessment processThis short video provides an overview of the reassessment process and the possible outcomes of a reassessment.
Steps involved in a reassessment
Your enquiry will be sent to icare, validated then sent on to a claims service provider. You can find a list of claims service providers in the FAQs below.
The claims service provider will evaluate the information on your claim that was used to determine your weekly workers compensation payments, and you may be asked to provide further pay information.
The outcome may be checked by an independent quality assurance team to verify the result.
Once the outcome of the assessment is known, the claims service provider will communicate it to you.
What are the possible outcomes?
There are four possible outcomes to your assessment.
1. You have been underpaid
This will result in a one-off reimbursement to you. If you are currently receiving benefits, your ongoing weekly payments may also be adjusted.
2. You have been overpaid
You will not be required to pay back any overpayment. However, if you are currently receiving benefits, ongoing weekly payments may be adjusted.
3. No change
After assessing your application, there may be no change to your current payments or reimbursement.
4. An assessment is not possible
This may be an outcome if you have a claim that has previously been settled.