Customer Advocate Report

In August 2021, icare appointed a full time Customer Advocate to advocate for the voice of icare's customers and provide recommendations to management on enhancing customer outcomes.

Previously, icare worked with an independent Customer Advocate, who produced several reports as a way to better understand customer experiences. Please follow the links below to view the reports.

In December 2019, the State Insurance Regulatory Authority released a 21-point action plan in response to the Independent Reviewers report into the Nominal Insurer. icare has reviewed this action plan and published its response to it, including the status of each of the actions.

Please follow the link below to view icare's status report.