In October 2019, icare appointed an Independent Customer Advocate to meet with customers who provided submissions to the 2019 SIRA Review of the Nominal Insurer, as a way to better understand their experiences as icare customers.
The Customer Advocate has prepared a report, summarising the findings of the engagements and making recommendations to help us better serve our customers. Please follow the links below to view the report and icare’s response.
In December 2019, the State Insurance Regulatory Authority released a 21-point action plan in response to the Independent Reviewers report into the Nominal Insurer. icare has reviewed this action plan and published its response to it, including the status of each of the actions.
Please follow the link below to view icare's status report.