1. Customer Advocate Report

    Information

    icare launches update hub on workers compensation improvements...

  2. Subscribe to our 'CSP Connect' e-newsletter

    Information

    Sign up to our free regular e-newsletter for Claim Service Providers (CSPs) and receive the latest news, events and updates on icare's Workers Compensation scheme direct to your inbox...

  3. icare Annual Reports

    Reports

    The icare 2023-24 annual report is a snapshot of our journey to deliver insurance and care services to the people, businesses and communities of NSW...

  4. How to use the declaration system

    Information

    The TMF declaration process provides icare with the details of the assets and exposures that the Treasury Managed Fund (TMF) will be covering in any given financial year.​...

  5. Lodge a complaint or dispute

    Information

    If you’re dissatisfied with a decision or the service received from icare HBCF or its scheme agents, you can make a complaint through applicable internal dispute resolution (review) processes...

  6. icare selects new legal service provider panel for workers compensation

    Information

    icare has announced providers for its legal services panel for workers compensation claims...

  7. icare to review payments to Dust Disease Care participants

    News

    Historical Dust Disease Care payments under review...

  8. icare extends current arrangements with third-party service providers

    News

    icare will extend its current contractual arrangements with four third-party service provider categories until the end of 2022...

  9. icare provides update on historical underpayments remediation

    News

    icare CEO Richard Harding has outlined progress on the remediation activities for injured workers who historically may have received incorrect weekly compensation payments dating back to 2012...

  10. icare seeking input on the future of workers compensation claims

    News

    Insurance and Care NSW (icare) is encouraging its customers and the community to “Have Your Say” on the way injured workers are supported back to work and life in NSW...