How to invoice Lifetime Care and Workers Care
We make direct payments to service providers for approved treatment, rehabilitation and care services.
Steps for how to invoice Lifetime Care and Workers Care
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Register or update your business details
Register your business details
We won't be able to process your tax invoice or make a payment to you unless you're registered in our system as a vendor.
Being a registered vendor provides your business with better protection against invoice manipulation and other malicious activity related to invoicing and payments. Read more in the icare news.
Please use the Vendor business details form to provide us with your contact details. Within 24 business hours, you will receive an email invitation from our partner Eftsure to register your organisation's details safely online. For technical support please call the Eftsure Team on 1300 985 976.
Change of business details
To update your contact or banking details, please contact the icare Vendor Management team by emailing vendor.management@icare.nsw.gov.au. In your email, please outline what details you need to update.
If you are updating banking details you may be asked to complete an Eftsure change request so we can validate your new details.
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Prepare your tax invoice
You should only submit your tax invoice after services have been provided.
Your tax invoice must meet the Australian Tax Office, and Lifetime Care or Workers Care requirements. If the invoice is for Workers Care it must also meet the State Insurance Regulatory Authority (SIRA) invoicing requirements.
We've listed these requirements and provided examples in our information sheets Invoicing requirements - Lifetime Care and Invoicing requirements - Workers Care.
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Submit your tax invoice
Please separate tax invoices from reports.
Submit tax invoices to: careap@icare.nsw.gov.au
Submit reports to: care-requests@icare.nsw.gov.au
Post:
Lifetime Care | Workers Care
GPO Box 4052
Sydney NSW 2001
Terms of payment
Our standard payment terms are payment within 30 days of receipt of a correctly rendered tax invoice. If any information is missing, we'll send it back to you.
We'll pay you by electronic funds transfer.
Key contacts
The Care Finance team can respond to invoice enquiries and accounts payable. Please contact them via:
Email: carefinance@icare.nsw.gov.au
Phone: 1300 416 829
