Equipment and maintenance

How to request equipment

1. Provider Portals

   Portals are available from three of icare’s equipment panel providers, Aidacare, ALTER Technology and Independent Living Specialists. The portals can be used to place orders, get quotes and request equipment servicing and trials. You can register to use the portals using the links above.

2. EasyOrder

   EasyOrder can be used by icare contacts, occupational therapists, physiotherapists, speech pathologists, clinical nurse consultants and case managers to order low cost/low risk equipment (up to $1,000) without submitting an Equipment Request Form.

   icare contacts can order these items on behalf of clinicians who do not have access to EasyOrder. For more information about EasyOrder, speak with an icare contact, download our EasyOrder information sheet (below) or email easyorder@icare.nsw.gov.au.

3. Equipment Request Form
   The Equipment Request Form can be used to request equipment, aids or appliances (excluding continence or consumable products) considered to be Group 2 or 3 according to the Professional Criteria for Prescribers and Professional Criteria for Prescribers of exercise and fitness equipment.
4. Fast Track

   icare has a ‘Fast Track’ approval process for low risk requests that have a quote.

   You can request low risk equipment or equipment maintenance services via email or phone call to an icare contact without submitting a form. Low risk equipment are Group 1 items according to the Professional Criteria for Prescribers and the Professional Criteria for Prescribers of Exercise and Fitness Equipment.