Information for service providers working with Lifetime Care and Workers Care on using EasyOrder to request equipment, otherwise known as assistive technology (AT).

EasyOrder is a quick way to order equipment considered low-cost and low-risk without submitting an equipment request.

EasyOrder can be used for products not available from the Equipment Panel. icare does not have any agreements with suppliers outside of the panel.

For a list of suppliers familiar with EasyOrder and icare's invoicing process, please email: easyorder@icare.nsw.gov.au.

Access to EasyOrder

EasyOrder can be used by users approved by icare. Approved users can be icare contacts, occupational therapists, physiotherapists, speech pathologists, clinical nurse consultants and case managers working with participants and workers.

icare contacts can order these items on behalf of clinicians who do not have access to EasyOrder.

If you want access to Easyorder, email easyorder@icare.nsw.gov.au with your name, title and place of work. If approved, you'll be sent a declaration to sign and an EasyOrder form to use with suppliers.

Equipment available through EasyOrder

You can order a range of equipment. This includes:

  • items which cost less than $1,000
  • items considered 'low-risk' for example Group 1 equipment according to the Guidelines for Prescribers
  • items of a standard model or design, equipment can't be highly-customised
  • items commonly recommended for the person's disability group
  • items which fit into one of the following categories:
  • activities of daily living and instrumental activities of daily living
  • mobility
  • exercise or fitness.

For a list of commonly prescribed items able to be ordered through EasyOrder, email easyorder@icare.nsw.gov.au.

Equipment not available through EasyOrder

There are some restrictions on the types of equipment that can be ordered in EasyOrder.

You can't order:

  • equipment for hire, or that requires an ongoing subscription
  • labour costs for equipment repair
  • clothing or shoes
  • equipment that is required for use in a hospital or other facility
  • equipment (or a similar item of equipment) which icare has previously not approved
  • any highly-customised equipment
  • any equipment that is not commonly recommended for a person's disability group
  • any equipment that could be considered to be a standard household item
  • equipment which is to be used during treatment sessions as this is the responsibility of the treating clinician to source and supply. Note: Items needed for completion of a home program are acceptable to order using EasyOrder.