1. Promontory – First Quarterly Update on icare's Improvement Program

    Reports PDF [0.9 MB]

    The First Quarterly Update on icare's progress in addressing the McDougall and GAC Recommendations prepared by independent assurer, Promontory Australia...

  2. Promontory – Third Quarterly Update on icare's Improvement Program

    News PDF [1.1 MB]

    This update sets out Promontory Australia’s observations on icare’s progress in addressing the McDougall and GAC Recommendations during the period from 1 May 2022 to 31 July 2022...

  3. icare response to Law and Justice Committee dated 30 November 2021

    Reports PDF [0.6 MB]

    Update in response to recommendation 7 standing committee on law and justice report...

  4. icare independent GAC report

    Reports PDF [2 MB]

    Independent Review of icare governance, accountability and culture...

  5. icare - Comensura Report

    Reports PDF [4.7 MB]

    This document is an external report by Allens Consulting after review into the commercial arrangements between icare and Comensura for temporary employees and associated services...

  6. Third quarterly update of icare's Improvement Program released

    News

    This update sets out Promontory Australia's observations on icare's progress in addressing the McDougall and GAC Recommendations during the period from 1 May 2022 to 31 July 2022...

  7. icare welcomes Richard Harding as CEO and Managing Director

    News

    icare Chair John Robertson has announced insurance executive Richard Harding as icare's new CEO and Managing Director...

  8. icare launches open market tender for claims and injury management services

    Information

    Insurance and Care NSW (icare) is taking further steps to improve outcomes for injured workers and businesses with a tender going live today...

  9. Second quarterly update of icare's Improvement Program released

    News

    The update sets out observations by Promontory Australia, on icare's progress in addressing the McDougall and GAC Recommendations between 1 March 2022 to 30 April 2022...

  10. Improvement at icare

    Information

    We are actively engaged in a program to improve icare's operations, performance, culture, risk and governance, to ensure better outcomes for our customers, our people and our schemes...