Improvement at icare: October 2021
icare continues to make important progress in its Improvement Program, which covers areas across the organisation such as risk and governance, performance, and culture and accountability.
These improvements address recommendations made in reviews including the icare and State Insurance and Care Governance Act 2015 Independent Review Report by the Hon Robert McDougall QC (McDougall Review) and PwC's independent review of icare governance, accountability and culture (GAC Review).
Eighty-four per cent of activities to address McDougall Review recommendations are 'in progress', 85 per cent of activities to address GAC recommendations are 'in progress' and 70 per cent of activities to address other recommendations[1] are 'in progress'.
Verification of our progress will be undertaken by an independent assurer. The first report will be an assessment of our progress, available in early 2022. Ongoing, these independent assurer reports will be made available here on our website, and will include progress and confirmation of completed actions.
Some of the progress since our last report:
Improving risk and governance:
- New Non-Executive Directors with extensive financial services experience.
- Procurement training program delivered to staff.
Improving performance:
- Training on medical payment and decision making, and system enhancements.
- Pilot commenced to enable the transfer of employers' claims between claims service providers on the icare platform.
- Extension of the claims management contract for Allianz to 31 December 2022.
Driving an accountable culture:
- Embedding refreshed icare values with follow-up sessions with icare leaders.
- Inspire, icare's leadership program across the organisation has commenced.
Our key objective is to improve the way icare operates and interacts with our stakeholders and to ensure these improvements provide lasting change. This will strengthen our schemes and deliver better results for the people and communities of NSW into the future. Click the button below to see our full progress since our last report.
[1] Other reviews include the Standing Committee on Law and Justice, Parliament of NSW, the Independent Reviewer’s Report of the NSW Workers Compensation Nominal Insurer Scheme (Dore Report), Independent Review of icare – Probity and Procurement (RSM), NSW Treasury Independent Review of icare - Financial Sustainability (Cumpston Sarjeant), icare Governance Review (Effective Governance).
