icare to work with Uniting NSW.ACT to expand access to community support services

icare is expanding access to Community Support Services thanks to a new contract with its chosen service provider Uniting NSW.ACT.

The expanded access offers increased support for injured workers faced with issues such as homelessness, social isolation, relationship breakdown and financial distress under the workers compensation scheme.

From 1 January 2023, Community Support Services are now available to employees of NSW Government agencies, under Insurance for NSW (IfNSW), in addition to private sector employees in NSW under the workers compensation Nominal Insurer scheme.

Through Uniting's Community Support Services, injured workers can access tailored assistance to help them with the development and achievement of personal goals and strengthened connections within their community.

Services are provided across a variety of areas including income and housing support, employment and training, emergency and social support, and financial counselling.

Injured workers currently receiving workers compensation benefits are able to access Community Support Services directly by calling 13 47 15 or through their case manager.

Uniting NSW.ACT is responsible for the social justice, community services and chaplaincy work of the Uniting Church in NSW and the ACT, providing care and support for people through all ages and stages of life.

icare launched an open market tender for these services in October last year. Following a robust evaluation, Uniting was awarded the new contract for an initial period of two and a half years, with an option at icare's discretion to extend the contract term for an additional two years.

If Government departments or agencies have any questions about these Community Support Services or require any additional information, please do not hesitate to contact insurancefornsw@icare.nsw.gov.au or your Client Engagement Manager.