Update your workers insurance policy

To ensure your policy reflects your current business circumstances, you'll need to let us know about any changes to your business over the course of your policy period. 

Parts of your policy that may need updating include:

Your payment details

If you’ve got a direct debit set up with us, you can change your details if needed.

If you want to know whether you have any outstanding amounts, you can visit our payment gateway and enter your policy number to pay by credit or debit card, or BPAY. You can find out more on our Pay your premium page.

How do I update my payment details?

If you’d like to set up a direct debit or amend your existing direct debit, call us on 13 44 22. Download our direct debit service agreement for terms and conditions.

Your bank details

We no longer issue refunds via cheque. For any refunds, we will process them into your nominated bank account, so you’ll need to make sure your bank details are up to date.

How do I update my bank details?

Call us on 13 44 22, or chat to us online by selecting “Chat with an Agent” in the bottom right corner of your screen.

Your business or mailing address

If your business address or mailing address changes, you'll need to let us know. especially any site where you have workers who are covered by your workers insurance policy.

How do I update my business or mailing address?

Call us on 13 44 22.

Your wages

Businesses with an icare Workers Compensation Insurance policy need to declare their wages at the end of each policy period.

Depending on how much you’ve paid in wages during the previous policy period, your premium for the current policy period may be adjusted, and you may need to make an additional payment, or you could receive a refund.

Find out more on our declaring wages page.

How do I update my wages?

You can declare your actual or update your estimated wages online, or call us on 13 44 22.

The number of employees or apprentices within your business

The number of workers and apprentices you have directly affects your policy premium.

At the end of each policy period, you'll need to confirm the number of workers and apprentices. If this is different to the original estimates provided, adjustments will be made at the end of the policy period.

How do I update the number of employees or apprentices within my business?

Call us on 13 44 22.

Your Workers Insurance Classification (WIC)

If your business activity has changed, you will need to let us know so we can update your Workers Insurance Classification (WIC). WICs are used to help calculate your premium to ensure that the cover provided matches your industry.

You can find out more about WICs and how we calculate your premium by visiting our Calculating the cost of your workers insurance premium page.

How do I update my Workers Insurance Classification?

Call us on 13 44 22.

Your business details (including ABN)

If your business name, trading name, ABN or ACN has changed, you may need to be issued with a new policy to cover the new business if you're paying wages in New South Wales.

How do I find out if I need a new policy?

Visit our Who needs a policy page, or call us on 13 44 22.

Need to talk to us about an insolvency matter?

If your business circumstances have changed and you need to talk to us about insolvency, including liquidations, administrations or a Small Business Restructuring proposal for your policy, please reach out to us as soon as possible by emailing paymentservicesinsolvency@icare.nsw.gov.au.

Other updates

For any other updates please give our customer support team a call on 13 44 22.