Information for workers and employers impacted by the Westfield Bondi Junction Critical Incident

icare and our Claims Service Providers are here to provide support for employers and their employees in the event that you were involved in the incident which occurred at Bondi Junction Westfield on Saturday 13 April.

We know this is an extremely difficult time of grief and sadness for the community and those affected by this tragedy.

If you were at work and have been impacted by this incident and you need assistance with workers compensation, please call 13 77 22 or lodge a claim online.

If you are an employer and need assistance with your policy to support affected workers, please call 13 77 22. You can also find out more information and see FAQs here.

If you are hearing or speech impaired, please call the National Relay Service. Assistance lines can be connected to any of our telephone numbers.

Contact 13 36 77 for Telephone Typewriter (TTY) or 1300 555 727 for Speak and Listen and ask for icare on 13 77 22 (for claims) or 13 44 22 (for policy information).

24/7 mental health support is available, you can always get free help from these organisations:

  • NSW Health 24-Hour Mental Health Line: 1800 011 511
  • Lifeline: Call 13 11 14, text 0477 13 11 14 or chat online
  • Kids Helpline: Call 1800 55 1800 or chat online
  • Beyond Blue: Call 1300 22 4636 or chat online
  • 1800RESPECT: Call 1800 737 732, text 0458 737 732 or chat online
  • 13 Yarn: Call 13 92 76
  • MensLine Australia: Call 1300 78 99 78.

If you or someone you know is in immediate danger, call Triple Zero (000).

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