Customer complaints: Our commitment to you
If you’re unhappy with any aspect of your experience with icare, this is our promise to you...
If you’re unhappy with any aspect of your experience with icare, this is our promise to you...
The claims management decisions framework outlines decision responsibilities and accountabilities for appointed claims service providers and icare as the nominal insurer...
If you’re not satisfied with a decision we’ve made, there are a range of options available to you to help initiate an internal review...
Legal costs for workers insurance disputes and how you may get legal assistance...
Browse our forms and resources and download PDF documents specific to you...
If you’re not happy with a decision we’ve made about your eligibility, you have the right to dispute this decision, which will be resolved through a formal dispute process...
As a CTP Care client, you have the right to disagree with any decision that we make about your treatment and care...
icare Workers Insurance Review of a Decision Request Form...
The organisations that govern workers insurance and the dispute processes...
The period after a work-related injury or illness can be complex and challenging for both employers and workers. The uncertainty that can sometimes follow may lead to complaints and disputes...