1. Customer complaints: Our commitment to you

    Information

    If you’re unhappy with any aspect of your experience with icare, this is our promise to you...

  2. Claims management decision framework

    Information

    The claims management decisions framework outlines decision responsibilities and accountabilities for appointed claims service providers and icare as the nominal insurer...

  3. Review a benefit decision with icare Dust Diseases Care

    Information

    If you’re not satisfied with a decision we’ve made, there are a range of options available to you to help initiate an internal review...

  4. Legal costs for lodging a workers compensation dispute

    Information

    Legal costs for workers insurance disputes and how you may get legal assistance...

  5. Forms and resources for injured or ill people

    Information

    Browse our forms and resources and download PDF documents specific to you...

  6. How to lodge an eligibility dispute with Lifetime Care

    Information

    If you’re not happy with a decision we’ve made about your eligibility, you have the right to dispute this decision, which will be resolved through a formal dispute process...

  7. Disputes about your treatment and care needs

    Information

    As a CTP Care client, you have the right to disagree with any decision that we make about your treatment and care...

  8. icare Workers Insurance Review of a Decision Request Form

    Forms PDF [0.1 MB]

    icare Workers Insurance Review of a Decision Request Form...

  9. Organisations involved in a workers compensation claim dispute

    Information

    The organisations that govern workers insurance and the dispute processes...

  10. Disputes and complaints

    Information

    The period after a work-related injury or illness can be complex and challenging for both employers and workers. The uncertainty that can sometimes follow may lead to complaints and disputes...