icare Workers Insurance Review of a Decision Request Form
icare Workers Insurance Review of a Decision Request Form...
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Claims management decision framework
The claims management decisions framework outlines decision responsibilities and accountabilities for appointed claims service providers and icare as the nominal insurer...
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Organisations involved in a workers compensation claim dispute
The organisations that govern workers insurance and the dispute processes...
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How to lodge a dispute about a decision on your workers compensation claim
Find out how to lodge a dispute about your workers compensation claim...
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Complaints and feedback: Lifetime Care participants and Workers Care workers
We’re here to help and value what you have to say. If we’ve exceeded your expectations, or we haven’t met them, we want to hear from you straight away...
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How to dispute a decision about your treatment and care needs
Information for icare lifetime care participants on how to resolve an issue if you are unhappy with a decision made about your treatment and care needs...
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Customer complaints: Our commitment to you
If you’re unhappy with any aspect of your experience with icare, this is our promise to you...
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Disputes and complaints
The period after a work-related injury or illness can be complex and challenging for both employers and workers. The uncertainty that can sometimes follow may lead to complaints and disputes...
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Complaints and enquiries
In the first instance, all enquiries and complaints from employers or your broker should be directed to your insurer...
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Lodge a complaint or dispute
If you’re dissatisfied with a decision or the service received from icare HBCF or its scheme agents, you can make a complaint through applicable internal dispute resolution (review) processes...
