Lodge a complaint or dispute
If you’re dissatisfied with a decision or the service received from icare HBCF or its scheme agents, you can make a complaint through applicable internal dispute resolution (review) processes...
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How to lodge a dispute about a decision on your workers compensation claim
Find out how to lodge a dispute about your workers compensation claim...
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Organisations involved in a workers compensation claim dispute
The organisations that govern workers insurance and the dispute processes...
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Legal costs for lodging a workers compensation dispute
Legal costs for workers insurance disputes and how you may get legal assistance...
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Customer complaints: Our commitment to you
If you’re unhappy with any aspect of your experience with icare, this is our promise to you...
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Forms and resources for injured or ill people
Browse our forms and resources and download PDF documents specific to you...
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Review a benefit decision with icare Dust Diseases Care
If you’re not satisfied with a decision we’ve made, there are a range of options available to you to help initiate an internal review...
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Complaints and feedback: Lifetime Care participants and Workers Care workers
We’re here to help and value what you have to say. If we’ve exceeded your expectations, or we haven’t met them, we want to hear from you straight away...
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How to dispute a decision about your treatment and care needs
Information for icare lifetime care participants on how to resolve an issue if you are unhappy with a decision made about your treatment and care needs...
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How to lodge an eligibility dispute with Lifetime Care
If you’re not happy with a decision we’ve made about your eligibility, you have the right to dispute this decision, which will be resolved through a formal dispute process...
