1. Dispute resolution is changing in 2019

    News

    The State Insurance Regulatory Authority (SIRA) has announced that the start date for reforms to the workers compensation dispute resolution process will be 1 January 2019...

  2. icare Workers Insurance Review of a Decision Request Form

    Forms PDF [0.1 MB]

    icare Workers Insurance Review of a Decision Request Form...

  3. How to lodge an eligibility dispute with Lifetime Care

    Information

    If you’re not happy with a decision we’ve made about your eligibility, you have the right to dispute this decision, which will be resolved through a formal dispute process...

  4. Organisations involved in a workers compensation claim dispute

    Information

    The organisations that govern workers insurance and the dispute processes...

  5. Legal costs for lodging a workers compensation dispute

    Information

    Legal costs for workers insurance disputes and how you may get legal assistance...

  6. How to lodge a dispute about a decision on your workers compensation claim

    Information

    Find out how to lodge a dispute about your workers compensation claim...

  7. Review a benefit decision with icare Dust Diseases Care

    Information

    If you’re not satisfied with a decision we’ve made, there are a range of options available to you to help initiate an internal review...

  8. Disputes about your treatment and care needs

    Information

    As a CTP Care client, you have the right to disagree with any decision that we make about your treatment and care...

  9. Complaints and feedback

    Information

    We’re here to help and value what you have to say. If we’ve exceeded your expectations, or we haven’t met them, we want to hear from you straight away...

  10. Customer complaints: Our commitment to you

    Information

    If you’re unhappy with any aspect of your experience with icare, this is our promise to you...