Resignation of icare CEO & Managing Director, Richard Harding

Richard joined icare in 2021, at a time when the organisation was in a period of crisis and under intense public scrutiny. He has since implemented significant reform through transformation programs that have led to improved outcomes and set the organisation on the path to long term sustainability.

icare Chair, John Robertson, thanked Richard for his leadership and guidance, creating focus for the organisation that has driven progress and improvement.

“icare is one of the largest insurers in Australia. It is a complex organisation, operating in a highly regulated environment. Richard’s leadership has been unwavering, with a focus on ensuring the organisation is providing the best possible outcomes for the people relying on the insurance schemes operated by icare. He has shown resilience during some challenging times, resetting the organisation’s focus, stabilising performance, and delivering on public expectations.

“icare’s new claims model has removed risk and created an environment of competition that will generate improved outcomes for injured workers and employers. Along with the delivery of icare’s improvement program, and strong risk and governance practices, the organisation is in a solid position to keep improving.

“In particular, Richard has led a significant improvement within the icare culture, creating an open, transparent and constructive environment that enables people to make a difference,” says Robertson.

Richard Harding thanked the icare team for their contribution and support in achieving this positive progress.

“Everyone at icare has consistently focused on delivering better outcomes for the people we serve. I’m proud of what we have all achieved together and look forward to seeing momentum build, and the team continue delivering better outcomes for vulnerable people,” says Harding.

icare will now commence a recruitment process for a new Chief Executive Officer and provide an update once this process is complete.