icare response to SIRA letter of censure

icare reiterates its sincere apology to anyone who may have been impacted by the privacy incident relating to Cost of Claims reports in May this year.

icare acknowledges the completion of the State Insurance Regulatory Authority’s (SIRA) review into the incident and the remediation actions that followed. We have worked closely with the Information and Privacy Commissioner of NSW and SIRA and can confirm remediation of this matter was completed in September 2022.

This was an isolated incident due to human error and not any failing of icare’s IT system. As a result, stronger process controls are now in place to further safeguard the information we hold.

We will continue to review our systems and safety measures to ensure they remain robust in future.

For further information, please contact privacysupport@icare.nsw.gov.au or call 13 77 22*.  

*The phone number in this article was updated on 5 April 2023.

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