Are You Doing Enough to Protect Your Workforce?

In a world where the demands on employees are ever-increasing, it's more important than ever to prioritise workforce protection.

This month, icare's Risk Education eXpress hosted a forum to discuss strategies for safeguarding the physical and mental wellbeing of public sector workers.

The event brought together government agencies, industry experts, and policymakers to explore innovative approaches to workforce protection.

Themed "Taking a Holistic and Integrated Approach to Protecting Your Workforce," the Forum focused on return-to-work outcomes and emphasised the importance of a comprehensive approach to employee safety and wellbeing.

In his opening remarks, Tony Wessling, Group Executive, icare Workers Compensation, emphasised the importance of collaboration in the return-to-work ecosystem, to support to NSW public sector workers.

The Hon. Sophie Cotsis, Minister for Industrial Relations, and Minister for Work Health and Safety with Tony Wessling, Group Executive, icare Workers Compensation.

"Events like this foster collaboration, knowledge sharing and innovation."

"Together, we have a responsibility to improve the return-to-work outcomes for people injured at work," he said.

"Today nine in ten workers with a physical injury are back in the workplace within six months, and that’s thanks to the efforts of employers, injured workers, claims services providers and other health providers," Tony said.

“Despite the success in physical injury recovery, mental health issues are emerging as a major obstacle to return to work. Only about 50% of workers with a psychological injury at that same 26-week mark are back at work.”

Professor Lorimer Moseley AO, a world-leading pain researcher, discussed the latest findings on musculoskeletal injuries and the importance of pain education." If people learn how pain works and how they can work to recover, their pain and disability reduces," Moseley stated.

Chelsea Pottenger, Founder of EQ Minds, explored the challenges facing today's workforce and the importance of connection and empathy. "The way people heal is through connection," Pottenger emphasised.

Panel Discussions and Collaborative Efforts

icare, SIRA, and SafeWork NSW held a panel discussion on their collaborative efforts to support injured workers, highlighting the importance of prevention, early intervention and proactive leadership.

According to Panellist Heather Smith, General Manager Test & Learn Claims, icare NSW, common themes in workplaces where health, safety and return to work is working well, include a collaborative approach that integrates prevention, recovery and return to work strategies.

Proactive leadership also plays a key role to drive positive outcomes. “One example of this was a leader who was able to reduce absenteeism from 40% down to single digits with deliberate leadership strategies – simple things like just making a phone call when people were away from work,” she said.

NSW Ambulance provided a candid look into the demanding world of frontline workers, sharing insights on the challenges they face, and the strategies in place to support their wellbeing.

Attendees also had the opportunity to hear from two nominating treating doctors who shared their perspectives on the importance of a team-based approach to facilitate more successful return to work outcomes.

Keynote Address and Closing Remarks

The forum concluded with a keynote address by Nadine Champion, a Martial Arts expert, Mindset Coach, and Author. Champion inspired attendees with her message of courage and resilience.

"Ten seconds of courage is a mindset tool, it’s invisible, and it’s one of the most life changing gifts I’ve ever been given, and now I’m giving it to you,” Champion said.

A special thanks our Claims Service Providers for contributing the keynote speakers:  EML (Professor Moseley), QBE (Nadine Champion), and Allianz (Chelsea Pottenger).

For more information on further REX events and offerings please visit

Risk Education eXpress

Tagged in: