Kim's story – reaching the road to normal
Kim sustained a traumatic brain injury following a fall in the workplace. In 2020, she completed icare’s Vocational Intervention Program to support her return to work...
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What does the future of work look like?
The pandemic has changed the way we work and live, but how will it change the way we work in the future?...
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Person-centred approach captures hearts and minds
Linda Byrnes' fixed focus on recovery, return to work and best outcomes for everyone involved in an injured worker's rehabilitation journey is why she was selected as an icare Industry Champion...
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How small businesses can help injured employees recover at work
As an employer you have a requirement to help an injured employee continue to work, or return to work, as part of their recovery from injury or illness...
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How to escalate concerns
How to identify and escalate risks and concerns facing your patient...
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Contact the scheme agent
If you need to get in touch with the insurer to respond to these requests, to seek help or support, or to make a complaint, visit the insurance agent’s website...
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Complaints and feedback: GPs and health professionals
Find out how to make a complaint and leave your feedback regarding the experience you’ve had with icare workers insurance...
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Fees and payments in the workers compensation system
Learn more about fees, payments and processing in the workers compensation system...
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How to complete a certificate of capacity
Find out how to complete a certificate of capacity...
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Who’s involved in a workers compensation claim
The roles and responsibilities of other stakeholders involved in a workers compensation claim...
