1. Home Warranty Insurance Policy for Residential Work (1 February 2012 to 14 January 2015)

    Policies PDF [0.1 MB]

  2. Market Practice Guidelines

    Guidelines PDF [55 KB]

    Market Practice Guidelines made under the section 91A of the Home Building Act 1989...

  3. HBCF Eligibility Manual

    Information PDF [1.6 MB]

    This document provides guidance to icare distributors, builders, and builder advisers as a key reference source for applying for and maintaining eligibility under the Home Building Compensation Fund...

  4. HBCF Builders Guide to Eligibility

    Information PDF [0.5 MB]

    This document summarises information from the HBCF Eligibility Manual, a comprehensive guide to the icare HBCF eligibility and underwriting processes available on the icare website...

  5. HBCF Eligibility Manual Construction Types Addendum

    Information PDF [0.3 MB]

    This addendum to Version 11.0 of the HBCF Eligibility Manual takes effect from July 2022. We issue this addendum as part of meeting our Eligibility model submission requirements to SIRA for 2022...

  6. FAQ for Brokers and Builders - New HBCF Eligibility Model 2022

    Information PDF [0.2 MB]

    icare is introducing a simplified eligibility assessment process for most builders from 1 July 2022. This document is designed to answer the most asked questions about the simplified eligibility...

  7. HBCF Complaint and Dispute Handling Procedures for Claims

    Information PDF [0.5 MB]

    The primary objective of this document is to provide a detailed guideline for the handling of complaints and disputes in relation to claim decisions...

  8. BCRP complaint and dispute handling procedure

    Tools PDF [0.2 MB]

    A detailed guideline for the handling of complaints and disputes in relation to service standards, conduct or alleged breaches of the BCRP Agreement by the BCRP service providers...

  9. HBCF Changes 2022 FAQ

    Information PDF [0.3 MB]

    Read these frequently asked questions for more information on the changes...

  10. Claims Information for Homeowners

    Information PDF [1.5 MB]

    The information in this booklet applies only to claims made under insurance policies issued from 1 July 2010 onwards...