1. How to dispute a decision about your treatment and care needs

    Information

    Information for icare lifetime care participants on how to resolve an issue if you are unhappy with a decision made about your treatment and care needs...

  2. How to lodge an eligibility dispute with Lifetime Care

    Information

    If you’re not happy with a decision we’ve made about your eligibility, you have the right to dispute this decision, which will be resolved through a formal dispute process...

  3. Work Health and Safety Regulation 2017

    Policies PDF [2.1 MB]

  4. Shine Magazine Winter 2025

    PDF [2.5 MB]

    Shine Magazine Winter 2025...

  5. Shine Winter 2023

    Stories PDF [2.7 MB]

    Real-life stories of resilience, recovery, personal growth and new beginnings...

  6. Education and study support services

    Information PDF [0.2 MB]

  7. March 2016 Bullying Inquiry Action plan

    Policies DOCX [0.2 MB]

  8. Investigating "What good workplace rehabilitation looks like"

    Information PDF [2.3 MB]

    icare's Ufirst team have investigated what 'good' workplace rehabilitation looks like, download the report to discover their findings...

  9. icare better magazine 2019

    Articles PDF [1.5 MB]

    Better helps readers to understand how icare is embracing the challenges and opportunities of the changing nature of work to deliver high-quality, relevant services for the people of NSW...

  10. March 2017 Bullying Inquiry Action Plan

    Information PDF [0.2 MB]

    The update to our action plan against bullying. Updates have been made in March 2017...