Customer Advocate
Your Customer Advocate is here to be your voice within icare, helping deliver fair customer outcomes for you, our customer...
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Publications
icare produces a range of publications that demonstrates our values. Download our publications for more information...
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icare customer experience
We use a range of metrics, including Customer Satisfaction (CSAT), to understand how we can improve our customer experience...
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Our strategy
Our focus is on building on the strong foundations we established by redesigning what we do and how we do it to put our customers at the centre. Our purpose is to protect, insure and care for the...
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HIH/FAI Rescue Package
After the collapse of HIH Insurance in 2001, the NSW Government established a rescue package for affected homeowners...
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Making a claim
Incomplete or defective work to your home by a building contractor can be stressful. Under the hbcf insurance, you may be able to get compensation...
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How we care for homeowners
Learn about the home building compensation fund and how we’re here to care for homeowners in NSW...
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Certificates register
Search the HBCF certificates of insurance online. How to use the register and what you should check to ensure you are covered...
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Building Commission NSW and SIRA
The role of SIRA and Building Commission NSW in regulating the home building industry and hbcf...
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Lodge a complaint or dispute
If you’re dissatisfied with a decision or the service received from icare HBCF or its scheme agents, you can make a complaint through applicable internal dispute resolution (review) processes...
