icare confirms refreshed panel of Treasury Managed Fund Workers Compensation Claim Service Providers

Over the last eight months, icare has conducted a comprehensive Request for Proposal process to identify, negotiate and implement a panel of Claims Service Providers for the TMF that have the right capability to support NSW Government agencies and their workers who suffer injury or illness at work. 

Throughout 2025, TMF Workers Compensation claims management will transition to the following, confirmed Claim Service Providers:

• DXC
• Allianz
• EML

icare will also manage a small portfolio of TMF claims through a specialist internal claims team.

The new service contracts will help drive sustainable outcomes for the Treasury Managed Fund scheme through:

• increased quality of service and improved mental health support with reduced caseloads.
• transparency of performance providing greater visibility of outcomes and the ability to compare performance, enabling agencies to make informed decisions and ensure the best outcome for people with an injury.
• greater flexibility for agencies over time, with a more competitive panel of providers for the handling of claims management services.

Agencies will continue to lodge their claims with their current Claims Service Provider, until they are engaged in the transition process. 

Update: As of 17 June 2025, icare has proactively made the decision to disengage DXC from the Nominal Insurer panel and to not proceed in DXC commencing claim management as part of the TMF panel. We continue to review the efficiency and effectiveness of our schemes to ensure they are delivering quality outcomes for employers and injured workers.