Frequently Asked Questions
Have a question about the weekly workers compensation payments reassessment? It may be answered in these FAQs.
- What is pre-injury average weekly earnings (PIAWE)?
- What is the problem with weekly workers compensation payments after 2012?
- Why are workers who made a claim on or after 1 October 2012, with a date of injury prior to 21 October 2019, invited to apply for a reassessment?
- Why was PIAWE introduced as the method used to calculate workers compensation claims in 2012?
Background
- Are both open and closed claims being reassessed?
- What if the date my injury was notified was before 1 October 2012?
- I’m a government worker. When can I have my weekly workers compensation payments reassessed?
- I received a lump sum for my workers compensation. Can I still apply for a reassessment?
Eligibility
- How can I find out what information was used for calculating my weekly workers compensation payments?
- What information will I need to provide for my assessment?
- Will I need to get in touch with my employer to obtain relevant earnings information for my reassessment?
- What if I disagree with the assessment outcome or have a complaint about the process?
- Which claims service providers are involved in the review and who is doing the assessment?
Process
- If I am owed money when will I receive my payment?
- What if it turns out I was overpaid?
Outcomes of a reassessment
- Where can I seek mental health support?
- Where can I go for financial support?
- I need this information to be translated, where can I go?