Update your claim
If you've recently notified us that an injury has occurred and would like to provide more information or claim a reimbursement, you can do this by uploading supporting documents.
Digital Payments only
From 1 July 2024, we're making changes to how we pay our claims.
To better support those we serve with faster payments, we are moving to Digital Payments (EFT), meaning Cheques will no longer be issued.
To update us with your EFT/Bank Details, please complete the form and return it to your Claims Service Provider or contact us on 13 17 22 between 8.30am - 5.00pm, Monday to Friday for support.
Have you made a notification or a claim and still have documents to share with us?
You can use our online submission form to upload these in one place. You'll need your claim number that you received when you submitted your notification or claim.
What sort of documents can I upload?
Certificate of capacity
A medical certificate from a treating doctor which communicates the injured person’s ability to work.
Medical-related documents
Any medical-related documents, invoices, receipts, reports and scans.
Wage-related documents
Wage summary, payslips, pre-injury average weekly earnings (PIAWE) form, agreement forms and wage reimbursement schedules.
Injury Management
Non-medical documents or reports in relation to your injury. This may include rehabilitation reports, activity logs and other documentation.
Other types of document
Multiple documents in one file (eg. a single scan containing certificate of capacity and pay slips), return-to-work plan.
