Reducing the impact of customer aggression during COVID-19
Learn how to de-escalate stressful situations and how to recover when staff are impacted by aggressive customers.
Respect & Resilience webinar for essential workers
Managing customer aggression in the context of COVID-19. Facilitated by Melanie Davis and Dr Samantha Ferguson from RISE Research Group, Griffith University and hosted by Sara Kahlau Group Executive Customer and Community, icare.
If you need help accessing this video content, please email accessibility@icare.nsw.gov.au.
Testimonials
“I found the webinar very informative and a great tool that will assist in the current COVID-19 environment.”