Branding and contact points changes

In January 2018, icare launched a new claims management model with EML appointed to manage claims on behalf of icare.

Following on from this, icare launched a new claims management platform in February 2019. The new platform helps us to provide better support to injured workers and employers throughout the lifecycle of their claim.

These upgrades help us deliver a more seamless customer experience, while a change in branding creates a clearer connection between claims management and policy management which is already icare-branded.

Contact points for Workers Compensation Claims

For all new claim enquiries and lodgements, contact EML, icare’s appointed claims service provider. If you’re unsure who’s managing your claim, contact icare on 13 99 22.

New claim lodgements:

phone icon13 77 22

email iconnewpiclaims@icare.nsw.gov.au

All other enquiries

email iconpiclaims@icare.nsw.gov.au

eml logo

EML Workers Compensation Claims

Lodged prior to 1 January 2018

To enquire about an existing EML claim, please contact:


Phone

phone icon02 8251 9000

Email

emailiconmail@eml.com.au

gio logo

GIO Workers Compensation Claims

GIO still manages claims lodged prior to 1 January 2018.
To enquire about an exisiting GIO claim, please contact:


Phone

phone icon13 10 10

Email

email iconwcclaimsnsw@gio.com.au

Allianz Logo

Allianz Workers Compensation Claims

Allianz still manages claims lodged prior to 1 January 2018 and new claims for employers granted an exemption to stay with Allianz.
To enquire about an existing Allianz claim, or to notify Allianz about a claim (exempt employers only) please contact:


Phone

phone icon1300 360 595

Email

email iconfirstreport@allianz.com.au