In January 2018, icare launched a new claims management model with EML appointed to manage claims on behalf of icare.
Following on from this, icare launched a new claims management platform in February 2019. The new platform helps us to provide better support to injured workers and employers throughout the lifecycle of their claim.
These upgrades help us deliver a more seamless customer experience, while a change in branding creates a clearer connection between claims management and policy management which is already icare-branded.
Contact points for Workers Compensation Claims
For all new claim enquiries and lodgements, contact EML, icare’s appointed claims service provider. If you’re unsure who’s managing your claim, contact icare on 13 99 22.
New claim lodgements:
All other enquiries
EML Workers Compensation Claims
Lodged prior to 1 January 2018
To enquire about an existing EML claim, please contact:
GIO Workers Compensation Claims
GIO still manages claims lodged prior to 1 January 2018.
To enquire about an existing GIO claim, please contact:
Allianz Workers Compensation Claims
Allianz still manages claims lodged prior to 1 January 2018 and new claims for employers granted an exemption to stay with Allianz.
To enquire about an existing Allianz claim, or to notify Allianz about a claim (exempt employers only) please contact: