Coming soon: Claims portal

icare is currently developing a self-service portal for Workers Insurance claims.

To make the claims process simpler and more transparent, icare is building a new online portal where employers and workers can securely manage their Workers Insurance claim.

Our new Claims portal will allow employers to:

  • Manage your claims team (e.g. add new users, edit user access and remove users)
  • Manage your organisation’s details (e.g. bank details)
  • Receive and view correspondence
  • View claim details and make claim enquiries
  • Access Return to Work and Injury Management plans
  • View past payments and reimbursements
  • Request reimbursements
  • Notify us of changes to average weekly earnings

If you’re an injured worker, you’ll be able to:

  • Notify us of an injury
  • Track your claim’s progress
  • View and update your claim details
  • Request a reimbursement
  • Track your health and recovery journey

We will keep you updated on when the Claims portal will be available. Until then, you can start the claims process by notifying us of an injury.