Guidelines and policies

Our legislation, guidelines and policies provide the governing framework that determine how we make decisions.

We seek to change the way people think about insurance and care by providing world class services to people, businesses and communities. What we do and how we operate as a business is framed by government legislation, guidelines and policies.

Workers Insurance

We protect and care for the community of NSW by offering simple and affordable insurance, injury protection and return-to-work solutions.

icare acts for the Workers Compensation Nominal Insurer which is the statutory workers compensation insurer under the Workers Compensation Act 1987 as well as providing workers compensation for NSW Government workers and volunteers to certain organisations through icare TMF.

Related information:

Police officers, paramedics and firefighters

Police officers, paramedics and firefighters are exempt from some recent changes to workers compensation legislation. To assist in determining entitlements for police officers, paramedics and firefighters contact your insurance agent for more information.

Lifetime Care and Support Guidelines and Policies

The Lifetime Care and Support Scheme pays for treatment, rehabilitation and care for people who have been severely injured in a motor accident in NSW.

Using the Lifetime Care and Support Guidelines

The Lifetime Care and Support Guidelines are issued under the Motor Accidents (Lifetime Care and Support) Act 2006 and provide information about:

  • eligibility for the Scheme, and how decisions are made about eligibility
  • how we make decisions
  • services, and requests for services.

Service providers should refer to the Guidelines when completing requests for services.

Related information:

Attendant care guidelines for spinal cord injuries

Service providers should refer to these guidelines when requesting attendant care services or equipment for participants with spinal cord injuries.

Related information:

Neuropsychological assessment guidelines

The Neuropsychological assessment of children and adults with traumatic brain injury: Guidelines for the NSW Compulsory Third Party Scheme and the Lifetime Care and Support Scheme 2013, have been developed to provide information on the assessment and reporting of neuropsychological impairment following traumatic brain injury sustained in a motor accident.

    Related information:

    Wheelchair guidelines

    Guidelines and policies for the prescription of wheelchairs and mobility scooters.

    ACT Lifetime Care and Support Guidelines

    We have an agreement with the ACT Commissioner to pay for reasonable and necessary treatment, rehabilitation and care services for participants on behalf of the ACT Lifetime Care and Support Scheme.

    We use the ACT Lifetime Care and Support Guidelines to make these decisions which are issued under ACT legislation. Information about the ACT Lifetime Care and Support Scheme can be found at the ACT Treasury website.

    Additional information:

    Dust Diseases Care Guidelines and Policies

    We support and compensate injured workers who have developed a dust disease as a result of harmful dust exposure in a NSW workplace.

    We also support family members and dependents.

    Additional information:

    Sporting Injuries Guidelines and Policies

    The NSW Government provides serious injuries insurance for certain athletes, and school children.

    Additional information: