Make a request for equipment

Through our care schemes, we can pay for equipment to support the medical and treatment needs of our participants.

Medical and treatment related equipment can make a big difference to your independence and quality of life.

If you're receiving support through the icare lifetime care, the icare workers care program or icare dust diseases care, we can pay for equipment that is considered reasonable and necessary to assist you with any difficulties you are having because of your injury or illness.

Your treating team will work with you to determine your equipment needs. For lifetime care participants or injured workers in the workers care program, this will typically happen first when you are in hospital, and then reviewed on an ongoing basis as your needs change. For injured workers living with a dust disease, we can arrange for an occupational therapist to assess your needs for assistive equipment.

How to request equipment

As a participant with icare lifetime care or workers care, you can choose to manage your equipment needs in consultation with your case manager, or contact your icare coordinator directly.

If you're receiving support through a workers compensation claim and you're not in the workers care program, speak to your case manager.

Some items require a prescription from an allied health professional, such as an occupational therapist or physiotherapist.

For people living with a dust disease, we will provide an occupational therapist to make an assessment of your equipment needs. Some low-cost equipment may be purchased and reimbursed without an assessment, but it’s best to check with us first before purchasing an item. 

What we pay for

Each person’s equipment needs will vary according to the nature of their injury, as well as their goals and personal circumstances. For that reason, we don’t have a definitive list of all types of equipment offered under our care schemes.

We pay for equipment that has been prescribed or recommended by a healthcare professional and which is reasonable and necessary (for icare lifetime care participants) or reasonably necessary (for workplace injuries including dust diseases) as a result of your injury.

Some examples of what we can pay for are:

  • Wheelchairs and wheelchair accessories, including seating and wheels
  • Beds and mattresses
  • Consumable products including continence, wound care and respiratory equipment
  • Communication and assistive equipment
  • Environmental control equipment
  • Pressure care equipment
  • Prostheses, orthoses and walking aids
  • Equipment for rehabilitation, exercise and fitness
  • Equipment for recreation and leisure 

    Managing your ongoing equipment needs

  • Maintenance

    We can pay for the maintenance or replacement of equipment provided.

    This includes:

    • Maintenance and repairs to equipment funded by icare, resulting from normal wear and tear.
    • Routine maintenance as recommended by the manufacturer or to meet industry standards.
    • Adjustments to equipment due to growth, or other changes in your needs.
  • Changes to your needs
    Your equipment needs are likely to change as your goals and needs change over time. Your coordinator, case manager, occupational therapist or other healthcare professional can help you choose the right equipment for your needs and goals.
  • When you no longer need your equipment

    Equipment purchased for you will be available for your use as long as you need it.

    It’s important to get in touch with your icare coordinator or case manager when you no longer need your larger items of equipment, such as wheelchairs, exercise machines or beds as we may be able to retrieve them.

    There may be instances where we may not be able to retrieve some equipment.

  • Equipment insurance

    If you have equipment that has been paid for by icare, and this equipment is lost, accidentally damaged or stolen, we need to know straight away.

    Insurance may be available for the repair or replacement of the equipment.

    More information can be found in our information sheet linked below.