Attendant care and domestic services

We may be able to pay for attendant care and domestic services if you are a participant in one of our care programs.

If you're receiving support through icare lifetime care, the icare workers care program, or icare dust diseases care, we may be able to pay for attendant care and domestic services to assist you with any difficulties related to your injury or illness.

Attendant care services through icare lifetime care and workers care are delivered by support workers. They can assist with day to day activities that are difficult for you to manage because of your injury. This can include personal care, managing medication, home rehabilitation programs and getting involved in community activities.

In the case of icare dust diseases care, the type of attendant care and domestic services you can receive depends on your needs, which may change over time. Care services can be delivered by support workers and registered nurses, and can include palliative care.

How attendant care can support you

Support workers can help you with: 

  • Getting showered and dressed for the day
  • Managing your medications
  • Managing your day to day routine
  • At-home rehabilitation programs
  • Getting involved in community activities

How to request attendant care

If you think you need attendant care, talk to your case manager or icare coordinator to arrange a review of your care needs.

This will be done by a health professional, such as an occupational therapist. They’ll meet with you and your family at your home to talk about your care needs. They may also talk to your case manager and any other service providers working with you to make sure they understand your needs.

Sometimes, attendant care isn’t the only option, or the best option. If it’s determined that this is the best option to meet your needs, you can talk to a health professional about the support you’d like. Your case manager or health professional can then send us a report on your care needs and a request for services to meet the needs related to your injury or illness.

The amount and type of attendant care we can pay for depends on:

  • Your needs relating to your injury or illness, your goals and your personal circumstances.
  • In the case of icare lifetime care recipients what attendant care is reasonable and necessary as a result of your injury or illness.
  • In the case of icare workers care and icare dust disease care recipients what attendant care is reasonably necessary as a result of your injury or illness.

Choosing an attendant care provider

We have a panel of approved attendant care providers that have the skills and organisational capacity to deliver high quality services for people living with severe injuries and illnesses, including brain injuries, spinal cord injuries and dust diseases.

Selecting the right attendant care provider is a personal decision that comes down to you. The panel has a range of service providers that have different areas of specialisation, so it’s important to consider which provider seems best to meet your specific needs and that can offer services in your location. You can speak to more than one provider before making your decision.

When choosing a potential attendant care provider, consider things like:

  • Are they local to your area? Will they be familiar with the community and resources near you?
  • What types of services do they deliver?
  • Are they familiar with your type of injury or illness?
  • How do you contact them after hours or in an emergency?
  • How you can be involved in choosing your support workers?

Different types of support

The types of supports offered by attendant care providers are described in the following categories:

  • Clinical/high level support: Can include supports you may need such as managing your oxygen or a ventilator, complex wound management, complex continence management, palliative care needs.May require registered nursing support
  • Physical support: Can include physical supports you may need for transferring, mobility and personal care
  • Cognitive and behavioural support: Can include supports you may need such as prompting, supervision, or strategies to help with memory, organisation and behaviour
  • Registered nursing: Includes tasks that must be performed by a registered nurse

Not all providers offer all types of supports. Use our Attendant Care Finder tool to find suitable attendant care providers who offer the supports you need and work in your area. 

Find an attendant care provider

Getting started

Your provider will explain how their service works and will discuss with you what tasks will be included. It’s up to you and your provider to work out the finer details of your support, such as scheduling visits and emergency contacts and procedures.

It’s important to us that you are getting the most out of your service. That’s why we schedule regular reviews so that as your needs change over time, the services you receive can be adjusted to make sure they remain appropriate.

If you decide you would like to change your attendant care provider, you should discuss this with your icare coordinator or case manager who can help you with this process. 

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