Training and workshops

icare offers online learning and face to face workshops for service providers working with people with severe injuries. 

All eLearning and workshop registrations are managed through our learning management system, Lifetime Learning. If you’re working with someone who receives treatment, rehabilitation or care through icare lifetime care or the icare workers care program, training is available to help you understand more about severe injury and how we work with participants and workers.

Training is most relevant to service providers working with icare lifetime care participants, but our online modules are open to all service providers and other people interested in learning more about severe injury.

Online learning

We have a range of online learning, including courses to provide an introduction to:

  • Lifetime Care
  • Attendant Care
  • Case Management

These modules provide orientation to the Lifetime Care and Support Scheme, including how the scheme works, services provided, and our processes. These modules can be completed as stand alone learning, or as pre-learning if you are attending one of our face to face workshops.

We also have a five-part course that outlines our approach to person-centred planning for participants and workers with severe injuries and includes:

  • Biopsychosocial model and person-centred concepts
  • Choice, control and responsibility
  • Best practice in reasoning and decision-making
  • My Plan Toolkit: Engage and Assess phases
  • My Plan Toolkit: Plan phase

Additional modules will be added to Lifetime Learning as they are developed.

Face to face learning

Lifetime Learning also allows you to register for face to face workshops. All training courses and available dates can be found in the calendar in Lifetime Learning.

We’ll review workshop requests in Lifetime Learning and confirm your place if appropriate. If a workshop is full or not yet scheduled, you can register your interest by going on the waiting list.

If you have registered for a workshop and you can no longer attend, you can cancel your registration in Lifetime Learning.

    Our training courses

  • Introduction to Lifetime Care

    Who should attend: New service providers and case managers working with icare lifetime care participants

    Delivery format: Face to face - one day workshop.

    What we cover:

    • how the Lifetime Care and Support Scheme works
    • eligibility criteria and application process for participation in the Scheme
    • what we can and can’t pay for
    • key roles of everyone involved in the Scheme, including icare staff, case managers and other service providers
    • how to request services for participants
    • how decisions are made about requests for services using our reasonable and necessary criteria
    • how to review a participant’s care needs
    • requesting attendant care
    • working with an attendant care provider
  • Case Management

    Who should attend: Approved case managers who are new to icare lifetime care.

    Delivery format: Face to face - one day workshop.

    What we cover:

    • your role as a case manager when working with icare lifetime care
    • planning with participants
    • requesting supports on behalf of participants
    • promoting independence for participants and their families
  • Goal training

    Who should attend: Case managers, planning facilitators, service providers, and insurers working with people with severe injury

    Delivery format: Face to face - one day workshop.

    What we cover:

    • the role of goal setting in rehabilitation, including the factors that affect development and use of goals
    • working collaboratively with participants and workers to develop person-centred goals and rehabilitation plans
    • how to write, review and use person-centred SMART goals that support rehabilitation practice using the SMARTAAR Goal Process
    • how to incorporate person-centred goals in rehabilitation plans.
  • Care and Needs Scale (CANS)

    Who should attend: Service providers who are completing a care needs reviews or plans with icare lifetime care participants or workers in the icare Workers Care Program.

    Delivery format: Face to face - 2.5 hour workshop.

    The CANS is designed to measure the level of support needs of older adolescents and adults (16 years and older) with traumatic brain injury. The CANS is required to be used for all adult participants and workers with a brain injury when undertaking every care needs review or plan.

    What we cover:

    • background of the CANS
    • how to administer, score and interpret the CANS.

    We run CANS workshops in conjunction with the John Walsh Centre for Rehabilitation Research.

  • Paediatric Care and Needs Scale (PCANS-2)

    Who should attend: Service providers who are completing care needs reviews or plans with icare lifetime participants aged 5-15 years old.

    Delivery format: Face to face - 4.5 hour workshop

    The PCANS-2 is designed to measure the types, extent and intensity of support needs of young people aged between 5 and 15 years who have an acquired brain injury. The PCANS-2 is required for all participants aged 5-15 years on an annual basis.

    What we cover:

    • background of the PCANS-2
    • how to administer, score and interpret the PCANS-2.

    We run PCANS-2 workshops in conjunction with the John Walsh Centre for Rehabilitation Research.

  • FIMâ„¢ and WEEFIM® training

    Who should attend: Service providers who want to complete FIM™ or WeeFIM® assessments with icare lifetime care participants. FIM™ and WeeFIM® assessors must have current credentials with the Australasian Rehabilitation Outcomes Centre (AROC).

    Delivery format: FIM™ and WeeFIM® - Face to face - one day workshop

    The FIM™ and WeeFIM® instruments provide a basic indicator of severity of disability. It forms part of the eligibility criteria for participation in the Lifetime Care and Support Scheme.

    What we cover:

    • background of FIM™ and WeeFIM®
    • how to administer and score FIM™ and WeeFIM®.

    We run FIM and WeeFIM training in conjunction with AROC.

    Providers who haven’t previously attended training and been credentialed should attend the full workshop. We pay for the workshop and manual, but the fee to sit the final credentialing exam is not paid by us.

    Providers who have previously been credentialed may be eligible to sit an online refresher (which includes the credentialing exam).

    See the online services section of the AROC website for more information.