Review a benefit decision with icare dust diseases care

If you’re not satisfied with an outcome or decision made about your application with us, you can request an internal review

If you disagree with a decision made by the Medical Assessment Panel you can request a review of that decision.

To initiate a review, you can send an email or letter to us outlining the information below.

Contact us

Your application for a review should include:

  1. Your personal and contact information including name, date of birth, address and contact numbers
  2. An explanation of why you disagree with the decision
  3. The name of each employer you worked for where you were exposed to dust
  4. Details of your exposure to dust in employment
  5. Details of your exposure to dust in employment, including the nature of your work; the extent and frequency of your exposure; and where this exposure occurred (ie was it in NSW or another Australian State or Territory or overseas)
  6. The nature of your dust disease and related disabilities

Our review process

Once we receive your review request, we will direct your request to our industrial history team or the Medical Assessment Panel.

If your request for review relates to your employment or exposure to dust in NSW, your request is likely to be referred to our industrial history team for review.

If your request for review relates to your diagnosis or the extent of disability arising as a result of your dust disease, your request is likely to be forwarded to the Medical Assessment Panel for review.

The Medical Assessment Panel is an independent body consisting of 3 legally qualified medical practitioners appointed by a Minister of the NSW Government.

You may be asked for further information relating to your request. If we have enough information, we will continue with the review process.

Once we have received all the information we require to enable us to make a decision regarding your request we will endeavour to advise you of our decision within 2 working days.

If you are not satisfied with the outcome of a review decision made by us or the Medical Assessment Panel, you may appeal the decision by lodging a claim in the District Court of New South Wales.

An appeal must be lodged within 6 months of being informed of the decision.