icare submission to McDougall Review
icare and Workers Compensation Independent Review - Submission by Insurance and Care NSW...
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icare 2017-18 Strategic Plan
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icare response to the Customer Advocate's HBCF Review report
Learn icare management's responses to the Customer Advocate's HBCF homeowner and builder customer experience review recommendations...
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General Lines and HBCF Claims Service Provider Contract - Executed- Redacted
General Lines and HBCF Claim Service Provider Formal Instrument Agreement...
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icare Pricing Policy
This policy outlines responsibilities, principles and the philosophy for pricing decisions at icare...
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Agency Information Guide
The Government Information (Public Access) Act 2009 (NSW) (the GIPA Act) provides members of the public with a right of access to government information. This Agency Information Guide (AIG) has been...
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HBCF Changes 2022 FAQ
Read these frequently asked questions for more information on the changes...
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HBCF Complaint and Dispute Handling Procedures for Claims
The primary objective of this document is to provide a detailed guideline for the handling of complaints and disputes in relation to claim decisions...
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BCRP complaint and dispute handling procedure
A detailed guideline for the handling of complaints and disputes in relation to service standards, conduct or alleged breaches of the BCRP Agreement by the BCRP service providers...
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Claims Information for Homeowners
The information in this booklet applies only to claims made under insurance policies issued from 1 July 2010 onwards...
