1. Claiming out of pocket expenses in CTP Care

    Information

    If you're a client in CTP Care, we can reimburse you for approved services and treatment...

  2. Travel log – Lifetime Care, Workers Care and CTP Care (PDF)

    Forms PDF [0.1 MB]

    Participants, workers and clients in Lifetime Care, Workers Care and CTP Care use this form to record kilometres travelled to and from approved treatment and care services...

  3. How to request services on behalf of a CTP Care client

    Information

    Use request forms to make a request for services on behalf of a CTP Care client...

  4. Choosing a service provider

    Information PDF [0.1 MB]

    Information for CTP Care clients on how to find a service provider, questions to ask them, and what to do if you're not happy with a service provider...

  5. Complaints and feedback: CTP Care clients

    Information

    At CTP Care we’re here to help and we value what you have to say about the quality of our service. If we’ve exceeded your expectations, or we haven’t met them, please contact us straight away...

  6. Information

    We're changing the way people think about insurance & care. We deliver insurance and care services to the business, people and communities of NSW...

  7. Feedback and complaints

    Information PDF [0.1 MB]

    We’re here to help and we value what you have to say about the quality of our CTP Care service...

  8. Privacy principles – CTP Care

    Information PDF [0.1 MB]

    Information for clients in CTP Care on how we collect, store, use and disclose your personal health information...

  9. Promontory – Third Quarterly Update on icare's Improvement Program

    News PDF [1.1 MB]

    This update sets out Promontory Australia’s observations on icare’s progress in addressing the McDougall and GAC Recommendations during the period from 1 May 2022 to 31 July 2022...

  10. Third quarterly update of icare's Improvement Program released

    News

    This update sets out Promontory Australia's observations on icare's progress in addressing the McDougall and GAC Recommendations during the period from 1 May 2022 to 31 July 2022...