1. Step down (13-week and 52-week)

    Information

    Once your worker's claim has been accepted for liability, they will start to receive weekly payments to assist with their recovery whilst they are unable earn their usual income...

  2. Weekly payments

    Information

    Once your worker's claim has been accepted for liability, they will start to receive weekly payments to assist with their recovery whilst they are unable earn their usual income...

  3. Weekly payments for exempt workers and volunteers

    Information

    Once your worker's claim has been accepted for liability, they will start to receive weekly payments to assist with their recovery whilst they are unable earn their usual income...

  4. Eligibility for continuation of wages and medical benefits

    Information

    Your employee's entitlement to weekly benefits is limited by the workers compensation legislation...

  5. The claims journey

    Information

    While no mental health claim is the same, there are some common milestones for all claims journey...

  6. Actions that flow from investigations: How does the claims service provider use this information?

    Information

    The investigations used on claims can assist claims service providers to make sound decisions on liability, treatment and provide updated clinical opinions on your worker's injury and recovery...

  7. Employer's role

    Information

    In New South Wales, employers have an important role in supporting the recovery of their worker following a workplace injury or illness...

  8. Your return to work obligations

    Information

    Supporting your injured worker to return to safe and sustainable work as soon as possible is necessary to meet your legal obligations...

  9. Work injury damages

    Information

    Work injury damages (WID) are a type of settlement to resolve a claim in circumstances where an employer's negligence has contributed to the causation of a workplace injury...

  10. Complaints

    Information

    The claims journey can be both complex and challenging for employers. Discussing concerns as they develop can stop issues from escalating...